Communications Opr

• Location 3000 Lee Street,Greenville, TX, 75401,United States
• Base Pay $24.72 - $34.67 / Hour
• Job Category Anticipated
  
  Start Date:
  
  12/07/2026, POLICE
• Employee Type Non-Exempt
• Required Degree High school

• Name Deana Williams

Under general supervision, performs specialized work in receiving, processing, and dispatching emergency and non-emergency communications for police, fire, animal control, and after-hours utility services. Operates advanced communication systems and serves as a critical link between the public and emergency responders. This position is designated as a first responder under applicable state law.

1.

Education:

High school diploma or GED required.

2.

Experience:

Previous dispatch or emergency communications experience preferred.

3.

Licenses/Certifications:

Must obtain Basic Telecommunicator Certification within one (1) year of employment (NCT9-1-1 Academy)

• Must obtain TLETS/NLETS certification within required timeframe
• Valid Texas Driver’s License required

• Receives and prioritizes emergency and non-emergency calls for service
• Dispatches police, fire, and animal control personnel using radio and CAD systems
• Operates multi-channel radio, E911 systems, CAD, TDD, recording systems, and related technology
• Provides accurate, timely, and critical information to field personnel
• Maintains detailed and accurate logs, records, and reports of calls and activities
• Monitors jail operations and video systems for safety and compliance
• Assists walk-in customers, including receiving reports and payments as assigned
• Communicates effectively with public safety personnel, city departments, and external agencies
• Maintains composure, judgment, and decision-making in high-stress situations
• Performs other related duties as assigned

• Emergency communications systems and dispatch operations
• Applicable federal, state, and local laws and regulations
• Geographic layout, streets, and response areas of the City and surrounding areas
• Customer service principles and public interaction practices
• City policies and procedures

• Multitasking and prioritizing in a fast-paced, high-pressure environment
• Clear and effective verbal communication, especially under stress
• Operating CAD, radio systems, and emergency communication technology
• Critical thinking and sound decision-making
• Team collaboration and coordination

Work is performed in a communications center with moderate noise levels. Requires prolonged sitting, frequent use of computers and keyboards, and wearing a headset for extended periods. Must be able to work nights, weekends, holidays, and during emergency situations. Regular exposure to stressful and emotionally charged situations involving individuals in crisis.