IT Desktop Support
Job in
Greenville, Hunt County, Texas, 75402, USA
Listed on 2026-02-18
Listing for:
MTC Federal Credit Union
Full Time
position Listed on 2026-02-18
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Description
Provide first-level technical support for desktop systems, hardware, and basic network issues, with additional responsibilities supporting the Symitar core banking system and related automation tasks. This is an entry-level position ideal for candidates with some IT experience and a strong willingness to learn and advance.
Essential Functions & Responsibilities- Provide help desk support for desktop, hardware, and basic network issues.
- Assist with setup, troubleshooting, and moves of IT equipment.
- Support Symitar core banking system operations, including monitoring backups, print queues, and system refreshes.
- Utilize basic scripting (Power On/Easy Writer) for automation and reporting tasks.
- Maintain user security privileges and assist with onboarding/offboarding processes.
- Monitor and process file transfers according to vendor timelines.
- Collaborate with IT team and third-party vendors to resolve issues.
- Document procedures and resolutions for recurring issues.
- Maintain confidentiality and professionalism in all communications.
- Up to 1 year of related IT support experience (preferred; not required).
- Two-year college degree, technical certification, or equivalent training (preferred; not required).
- Basic programming/scripting experience (Power On, FTA, or similar) is a plus.
- Strong analytical and troubleshooting skills.
- Familiarity with Microsoft Office/Microsoft 365 and Windows environments.
- Excellent verbal and written communication skills.
- Willingness to learn new technologies and processes.
- Ability to diagnose and resolve basic technical issues.
Work Environment Requirements
- Frequent bending, kneeling, and reaching; some lifting (less than 50 lbs).
- On-site work at corporate office or as required.
- Monday–Friday, 8:00 am–5:00 pm; occasional after-hours or weekend support.
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