Information Technology Help Desk

Skills

• Post-Secondary education in a related discipline preferred
• Proficient use and administration of Microsoft applications including MS Office 365, Project, Visio, SQL
• Computer hardware, software and printer troubleshooting
• Basic Linux/Unix Skills
• Power Shell and scripting in a variety of languages
• Ability to Prioritize
• Sense of Urgency
• Excellent Communication Skills – Bilingual in Spanish is an asset

• 2-3 years’ experience in a similar capacity

• Ensure that all work undertaken is carried out safely and without injury
• Ensure that all food safety issues are reported to the appropriate manager or supervisor
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Respond to queries either in person, over the phone or using Team Viewer
• Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions for Bericap North American Facilities (Burlington, Canada; South Carolina; Utah; Mexico City, Mexico)
• Maintain and support plant label computers, printers, and R/F devices on the manufacturing/warehouse floor
• Maintain daily performance of computer systems
• Respond to email messages for end users seeking help
• Install, modify, and repair computer hardware and software
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), VPN and other systems
• Maintain user profiles in Linux, QAD, Freedom, and Windows as required
• Support monthly data extraction and transfer to parent companies
• Manage Telecommunications (Phone/Cell/Internet)
• Ensure compliance with internal procedures and make recommendations as appropriate with reference to information technology
• Recommend IT-related purchases
• Support the IT Supervisor and Director of Finance with related projects as directed
• Perform testing of applications and patches before deployment