Lead Maintenance Technician

Position Summary

The Lead Maintenance Technician is responsible for upholding the physical integrity of the community by ensuring a clean, safe, and well‑maintained living environment for residents, visitors, and staff. This role plays a key part in preserving property value and enhancing resident satisfaction. The Lead Maintenance Technician is expected to proactively anticipate, identify, and resolve issues related to the property and implement preventative maintenance procedures to avoid future problems.

• Maintain proper inventory levels of maintenance supplies and tools; ensure tools are in excellent working condition.
• Monitor and correct hazardous conditions throughout the property, including gates, lighting, stairs, and more.
• Identify and label all utility cut‑offs and sewer cleanouts; maintain corresponding property maps.
• Keep storage areas locked and clean; perform daily cleanup of work areas and maintain cleanliness across the grounds.

• Train and mentor maintenance assistants and team members, promoting a safety‑first culture across the property.
• Conduct regular safety meetings and ensure team‑wide compliance with HAZCOM standards and regulations.
• Approve and delegate service requests, overseeing completion and providing hands‑on support when needed.
• Maintain knowledge of the property maintenance budget and obtain management approval for major expenses.

• Establish and manage systems for prompt resident service, ensuring work orders are completed within 24 hours when possible.
• Schedule on‑call and emergency maintenance rotations to ensure 24/7 availability in coordination with the property manager.
• Perform and schedule preventative maintenance for all equipment and common areas.
• Coordinate with external vendors when needed and ensure all maintenance work is done to company standards.

• Promote exceptional customer service and ensure timely response to resident concerns and service requests.
• Conduct move‑in/move‑out inspections and review notices to vacate to improve retention efforts.
• Maintain high resident satisfaction and implement initiatives to foster a sense of community.

• Maintain complete and accurate records for leases, inspections, renewals, and permits.
• Submit weekly and monthly reports to corporate office and participate in corporate management meetings.
• Ensure property remains in compliance with licensing and safety regulations.

• Minimum 3 years of experience in multifamily property maintenance or a related field required.
• Proven leadership and organizational skills, with the ability to manage staff and daily operations effectively.
• Strong understanding of your state’s lease forms, Fair Housing laws, and the Property Code.
• Proficient in property management software such as One Site and/or Yardi and the Microsoft Office Suite.
• Excellent interpersonal, communication, and customer service skills to interact professionally with residents, vendors, and staff.
• Ability to multitask and adapt in a fast‑paced, deadline‑driven environment.
• Must be available to work 40 hours per week, including weekends as needed, and participate in a rotating on‑call schedule for emergencies.

This is a full‑time, on‑site position at the assigned apartment community. Weekend availability is occasionally required for staffing and emergencies.

This role requires frequent physical activity, including being on your feet for the majority of the time (66%–100%). Daily tasks involve bending, squatting, kneeling, climbing stairs and ladders, pushing/pulling, reaching overhead, gripping, and handling tools and equipment with precision. Writing tasks such as inventory and maintenance reporting are also required.

• Constant need to read manuals, caution labels, and complete written documentation accurately.
• Must be able to see small details and clearly observe surroundings both up close and at a distance.
• Requires frequent listening skills to diagnose repairs and respond to staff, vendors, and residents.
• Must be able to verbally communicate clearly and…