Front Desk Coordinator

Connecticut GI, a division of GI Alliance, is looking for a full-time experienced Front Desk Coordinator to join our Greenwich Care Center. We are the largest gastroenterology practice in Connecticut with over 30 Care Centers and still growing. Our employees are the foundation of our practice, and we pride ourselves on being named a Top Workplace eight times. Our team of clinical and administrative support staff work collaboratively with physicians and advanced practitioners to provide patients with comprehensive and compassionate care.

Here at CTGI we promise to treat every patient as if they were a member of our own families, and we are looking for team members who embody this vision.

• Provide an exceptional patient experience by scheduling office visits, confirming appointments, updating patient insurance and demographic information, answering incoming calls, and documenting using Epic EMR.
• Ensure attention to detail by properly composing, processing, and following up on electronic phone messages and alerts.
• Act as a team player by using EMR to answer quick administrative questions.
• Demonstrate versatility by processing insurance authorizations when required.
• Monitor the schedule of assigned providers, noting and correcting errors as appropriate.

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong problem‑solving skills.
• Exceptional interpersonal and customer‑service skills; 3+ years of professional experience.
• Prior front‑desk experience in a medical setting.
• Experience with an EMR system is ideal;
  Epic experience is a plus.

• Full‑time
• Salary:
  From $18.00 per hour, depending on experience

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

• 8‑hour shift
• Day shift
• Monday to Friday
• 8:30 am – 5:00 pm

• High school diploma or GED (Required).
• Minimum of two years of experience in a medical office, front office, or scheduling preferred; 3 years of Microsoft Office experience (Required);
  Customer Service experience 3 years (Required); EMR systems 1 year (Preferred).

• Entry level (1‑4 years experience) or meet basic requirements with need for additional supervision.
• Exceed 4 years experience but still meet only basic requirements with need for additional supervision.

• Knowledge of clinic policies and procedures.
• Knowledge of computer programs and applications.
• Basic arithmetic skills for calculations, balancing, and reconciling figures.
• Operational skill with office equipment.
• Paperwork filing skill.
• Phone triage skill.
• Written and verbal communication skill.
• Computer proficiency with Microsoft Excel, e‑mail, Internet, and PowerPoint.
• File organization skill.
• Flexibility to respond to changing demands.
• Task organization and prioritization skill.

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff, and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

All job offers are contingent on the successful completion of a pre‑employment criminal history check.

EEO/AA-M/F/disabled/protected veteran