Process Optimization Analyst

Process Improvement Analyst

Our Company provides a state of predictability which allows brokers and agents to act with confidence. Founded in 1967, W. R. Berkley Corporation has grown from a small investment management firm into one of the largest commercial lines property and casualty insurers in the United States.

The Company is an equal employment opportunity employer.

• Lead and facilitate process improvement initiatives, fostering a Lean culture and innovative thinking.
• Map, analyze, and redesign business processes to drive efficiency and eliminate duplication.
• Gather requirements, manage stakeholders, and ensure readiness for change.
• Partner with BPO providers to consolidate and standardize processes across multiple operating units.
• Partner with Technology teams on the installation of RPA/BOTs and AI‑driven automation.
• Lead cross‑functional projects, acting as a bridge between business and technology.
• Maintain process documentation and support the adoption of best practices.
• Provide regular updates to governance groups and support ad hoc initiatives as needed.
• Promote a culture of continuous improvement, disciplined execution, operational learning, and measurable business value.

• At least 3‑5 years of relevant experience in process improvement, operational excellence, business transformation, business analysis, or a similar function.
• Certifications or formal training in process improvement, operational excellence, project management, or agile delivery, such as Lean Six Sigma Green Belt, PMP, Agile/Scrum, or comparable credentials.
• Demonstrated experience assessing current‑state processes, identifying pain points, analyzing root causes, and translating findings into practical improvement plans.
• Strong communication, presentation, and storytelling skills.
• Ability to manage or support a portfolio of initiatives with multiple stakeholders, timelines, dependencies, risks, and deliverables.
• Ability to work effectively across business, operations, technology, finance, and executive stakeholder groups.
• Strong analytical, facilitation, communication, problem‑solving, and organizational skills.
• Proficiency with common business and productivity tools, including Copilot (or comparable Generative AI tools), Microsoft Excel, PowerPoint, Word, Outlook, Teams, SharePoint, and process mapping or visualization tools.
• Knowledge and/or experience across the insurance lifecycle (sales, underwriting, operations, finance, claims, reinsurance), ideally with claims experience.
• Proven track record in reviewing and improving business processes in operational environments.
• Strong stakeholder management and exceptional organizational skills.
• Creative problem‑solver who thinks “outside the box.”
• Experience with JIRA, Confluence, Service Now, Microsoft Project, Visio, Power BI, Tableau, SQL, Power Automate, or similar tools.
• Ability to travel approximately 30% – 60%, based on project and business needs.

• Bachelor’s degree or higher in Business, IT, or a related field.

• Jacksonville, FL.
• Travel:
  Approximately 30%–60%, based on project and business needs.

Sponsorship not Offered for this Role.