Enterprise Customer Service Specialist

Verizon recently acquired Frontier and plans to transition non-union Frontier employees into Verizon compensation and benefits programs. This position will be part of that planned transition.

As the largest pure-play fiber provider in the U.S., we deliver blazing-fast broadband connectivity that unlocks the potential of millions of consumers and businesses. As a Frontier employee, you will be part of our purpose of Building Gigabit America-creating the digital infrastructure that the country needs to thrive today and into the next century. Join us!

We're seeking an Enterprise Customer Service Specialist who will support all post-service account needs for our Enterprise customer segment. In this role, you will serve as a key partner to enterprise clients by providing product support, billing assistance, contract oversight, and account maintenance-ensuring a seamless customer experience after service delivery.

This role sits within our Enterprise Customer Support organization and plays a critical role in customer retention, satisfaction, and operational accuracy across our enterprise portfolio.

Success in this role requires strong attention to detail, ownership, and a customer-first mindset. You must be comfortable managing multiple account-related activities while maintaining accuracy in systems and documentation. You thrive in collaborative environments, value relationship-building, and take pride in delivering measurable customer satisfaction outcomes.

• Provide post-service account support for Enterprise customers, including general product support (non-repair), billing inquiries, and account maintenance

• Review and manage contract terms and conditions to ensure alignment with Frontier agreements

• Write and support MACD (Moves, Adds, Changes, Disconnects) orders accurately and in a timely manner

• Create and maintain accurate Cases, Orders, and Opportunities within CRM systems to support client needs

• Maintain organized and accessible customer records to provide a single, comprehensive customer view

• Drive customer satisfaction as measured by Transactional NPS and overall customer satisfaction metrics

• Establish and maintain strong relationships within an assigned Enterprise customer base

Nothing is more important to our success than the team that built it. That's why we provide benefits to keep you and your family well. Some of which we're most proud to offer include:

• 20 PTO (Paid Time Off) days + 10 paid holidays per year

• Day one medical, dental, vision and prescription drug plan

• 401k match of 50% on 6% of eligible compensation

• Tuition Assistance Program

• Personal & Work Life Balance Resources & Wellness Support Assistance

• Employee Resource Groups

• Same-sex spouse and domestic partner benefits coverage

• 10 weeks of paid parental leave & phased return to work program for new parents

• Up to $10k in adoption assistance

• 3 weeks of paid caregiver leave

Represented employee benefits are subject to the terms of their specific bargaining agreements.

• 2+ years of experience in enterprise customer service, account management support, or telecommunications support environment

• Experience supporting post-sales account activity including billing inquiries, contract review, or MACD order processing

• Experience working within CRM systems to manage customer records and case documentation

Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.

Connecting communities is at the heart of what we do. We are committed to building a team that reflects the communities we serve. If your background and experiences are aligned with our passion to improve digital access across America, we encourage you to apply and help us achieve our mission to #Build Gigabit America .

Frontier Communications is an Affirmitive Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against based on disability.