Floor Manager - Beauty & Essex

## floor manager - beauty & essexapplylocations:
uncasville, cttime type:
full time posted on:
posted todayjob requisition :
r-13173
** join our team and experience endless career possibilities
**** if you are an existing team member,*
* ** please click the following link to be taken to the internal career site: mohegan internal career site
**** position summary:
** this position is responsible for overseeing and supervising the daily operations and activities of the front-of-house employees, management, and operations in accordance with department policies and procedures. Interacts with the dining room guests, fellow employees, and supervisors in a polite, courteous and hospitable manner to ensure gracious hospitality.
** primary duties and responsibilities****:
** includes but not limited to:
* maintains professional appearance standards as directed in the tao group hospitality employee handbook.
* anticipates and accommodates the needs of the guests.
* supervises and coordinates employee responsibilities to ensure that the restaurant is running efficiently and profitably.
* participates in interviewing, hiring, and training new applicants and employee development of all subordinates.
* creates schedule of assigned department.
* participates in growth opportunities and employee development of all front-of-house employees.
* regulates all pos functions requiring a manager’s approval.
* assists with job performance reviews.
* addresses and resolves guest and employee concerns.
* reconciles end-of-shift financials.
* inventories and orders operational supplies.
* possesses the ability to perform the job duties of all supervised employees.
* possesses in-depth knowledge of all food and beverage menus.
* ensures that the venue is compliant with all federal, state and local laws and regulations; and company policies.
* ensures department of health and company sanitation standards.
* practical knowledge of the job duties of all supervised employees.
* communicates clearly and concisely with heart-of-house employees during service.
* ensures the completion of all opening and closing procedures by foh employees, as prescribed by company.
* responsible for all menu updates
* manages server check averages and informs management and team of necessary areas of improvement
* complies with tao-centric food and beverage sops
** secondary duties and responsibilities:
*** ensures the replacement or repair of all breakage, damage of equipment or furniture.
* attends, leads and participates in any training sessions, departmental meetings or pre-service meetings.
* learns by listening, observing other team members and sharing knowledge while leading by example.
* portrays a positive and professional attitude.
* demonstrates knowledge of venue, tao group hospitality, its partners and supporting hotel environments.
* works as part of a team and provides help and support to all fellow team members.
* builds rapport, commitment, and loyalty with customers and associates
* investigates and responds to all specific customer complaints
** minimum education and qualifications:
*** 2-3 years of previous hospitality supervisory/management experience within a high-volume setting is essential.
* two-year associate degree (60 credit hours) in hospitality, business etc. Or equivalent work experience preferred.
* strong guest service foundation, ability to coach, build a team, problem solve, and leadership skills required.
* must be organized, self-motivated, and proactive with a strong attention to detail.
* excellent written and verbal communication skills
* excellent organizational and multi-tasking skills
* intermediate knowledge of word, excel and outlook
* proficient with computers (microsoft products), pos and technology.
** competencies:
** incumbent will master the following competencies while in this position:

* knowledge of mohegan sun corporate and department policies and procedures
* thorough understanding of the mohegan tribal employment rights ordinance (tero) as it relates to employment
* complete knowledge of all legal beverage service guidelines and state liquor laws including proper identification, refusal of service and shut off procedures
* excellent understanding of food products, preparation and cooking techniques
* excellent knowledge of wine, beer, spirits, glassware, garnishes and beverage service techniques
** training requirements:
*** tao group hospitality manager training program, pci/dss, alcohol awareness, food handling and gaming registration
* smart alcohol awareness certification
* understanding of ascent and manager self service systems
* knowledge of ig, myvr, my kronos, universal desktop and stratton warren
** physical demands and work environment:
*** must be able to stand, lift and bend for extended periods of time.
* must be able to bend and lift to 50 lbs.
* role may include job duties or tasks requiring repetitive motion.
* exposure to hot kitchen elements or cleaning materials.
* must be able to work and remain focused in a fast-paced and ever-changing…