Night Auditor Job Greenwich area,Connecticut USA,Hospitality / Hotel / Catering

Job Details:
Level: Entry,

Job Location:

Greenwich Hospitality Corp - Greenwich, CT 68307, Position Type:
Full Time, Salary Range: $17.00 Hourly, Job Shift: Graveyard

RESPONSIBILITES:

To take accountability for the total hotel operation during the overnight shift
Ensure that all hotel guests receive warm, friendly, professional and efficient reception and departure service during the overnight shift consistent to the established standards of the hotel
To be fully aware of all hotel reservations procedures, credit policies, room rates, availability restrictions, confirmation and cancellation policies
To be fully aware of all hotel services and facilities and be able to promote them whenever possible
To ensure that overnight activities ensure the highest levels of safety and security of hotel guests and employees
To be fully aware of and maintain communication with Restaurant night management regarding closing times and procedures
To supervise and direct the activities of other hotel over night staff members
To ensure that all night audit functions are successfully completed as established by process all hotel accounting functions as set out by the Financial Controller
Be fully conversant and be able to operate all functions of the hotel’s Property Management System
To ensure the professional handling of all late room and cancellation, no shows
To exchange and compile Occupancy Report for the chosen hotels within the vicinity
To have general knowledge of hotel’s operating systems such as Air Conditioning, Heating, etc and be able to report and describe any malfunctions to “on call” Engineering Department
To be fully aware of and able to operate hotel switchboard, facsimile and paging system to the established hotel’s standard
To maintain communication with the Front Office by recording all relevant information in the Front Office Log Book
To perform handover with AM Front Office Manager/Shift Leader
Ensure that all overnight reports are compiled and distributed accurately and on time
To be fully aware of and strictly observe at all times, fire safety, precaution and evacuation procedures
To exhibit sound professional judgment, adhering to established hotel standards, when accepting any “walk-in” guests
To accept other duties that may arise from time to time that will ensure the continued efficient operation of the Front Desk
Ensure that all Front Of House areas are kept clean and tidy creating a professional impression for all guests and employees
To be fully aware and adhere to Health Safety and Fire Procedures

Qualifications:

Strong customer service experience
High school/ GED diploma required
Hospitality experience preferred