Desktop Analyst

Join the Team!

Is technology your passion? Do you want to work with smart, forward-thinking individuals? Do you want to grow in a career you love?

At Align, our professionals are the key to our success. We don’t just hire talent, we invest in exceptional people who are forward-thinking, results-driven, and passionate about what they do. We’re a group of tech-savvy professionals who are motivated by making an impact. Our culture is one of unbounded opportunity that celebrates the passions, skills and ideas of our team—work hard, play hard, be smart!

We believe great communities lead to great companies. That’s why we offer a dynamic workplace where you feel inspired, engaged and innovative. We offer professionals opportunities to train in the leading technologies, make an impact within the industry and acquire valuable new skills whether on client sites or in one of our regional offices.

Align isseekinga reliable and customer-focused

Desktop Analystto provide frontline support for end users across our managed services clients. The Desktop Analyst will work within the Align Managed Services team, which delivers monitoring and support for critical and noncritical IT assets. Prior experience supporting users in a corporate environment is preferred, andstrong communication, customer service, and troubleshooting skills are essential. Experience working with executive or VIP users is a plus but not required.

Critical IT assets. Prior experience supporting users in a corporate environment is preferred, andstrong communication, customer service, and troubleshooting skills are essential. Experience working with executive or VIP users is a plus but not required.

This role requires strong attention to detail, the ability to follow documented procedures, and a commitment to delivering high-quality support in a fast-paced environment.

• This position follows a weekend schedule, requiring availability from Friday through Monday . The role consists of 11-hour shifts from 7:00 AM to 6:00 PM . You will also be required to report onsite at the NYC office every Monday with the same 7:00 AM - 6:00 PM shift, along with flexibility to visit client sites across NY and CT as needed.
• This is afull-time position offering benefits, paid training, and a salary range of $65K-$80K.

• Providefrontline chat-based technical support for end users across key managed services clients.
• Deliver excellent customer service, follow-through, and resolution, including occasional support for executive and VIP users.
• Assist users with common technical issues including:
  • Password resets
  • Basic connectivity issues
  • Microsoft Office / O365 troubleshooting
  • Desktop application support
  • IP phone and workstation issues
• Perform basic workstation tasks including installing, upgrading, and removing desktop applications.
• Support inventory tracking for hardware, peripherals, and user equipment.
• Escalate issues appropriately to senior team members when necessary.
• Follow documented troubleshooting steps and internal procedures to ensure consistent resolution.
• Ensure desktops, printers, and user workstations are operational and escalate hardware failures as needed.

• 1-2 yearsof helpdesk or desktop support experience (internships included).
• Familiarity with troubleshooting fundamentals, systematic problem solving, andidentifyingwhen to escalate.
• Some experience with Hybrid or Cloud environments is a plus.
• Basic understanding of:
  • Microsoft 365, Exchange, Intune
  • Entra  (Azure AD)
  • Active Directory (password resets, group membership)
  • Remote support tools and VPN
  • Basic networking concepts (DNS, DHCP, Wi-Fi troubleshooting)
• Exposure to the Hedge Fund or Alternative Investment industry is helpful but not required.

• Minimum1 yearof desktop support or end-user support experience.
• Strong customer service orientation and comfort interacting with users of all technical levels.
• Excellent written and verbal communication skills.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• Team-oriented mindset with a willingness to learn and grow.

PM26

Align is a premier global provider of technology infrastructure…