IT Support Engineer
Listed on 2026-02-23
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IT/Tech
IT Support
Eagle Point is an innovative investment manager focused on private credit strategies in inefficient markets, including Portfolio Debt Securities, Regulatory Capital Relief transactions, Infrastructure Credit, Strategic Credit investments and CLO securities. Founded by Thomas Majewski in partnership with Stone Point Capital in 2012, Eagle Point manages over $13 billion on behalf of institutional and retail investors. The firm employs over 120 professionals and is based in Greenwich, CT.
At Eagle Point, we aim to recruit, develop and retain talented professionals while promoting an environment that exemplifies integrity, inclusion, teamwork and respect for others.
The right candidate for this opportunity would be an organized, self-motivated resource who is looking to challenge themselves and grow into performing a larger IT role in the firm.
Responsibilities- Desktop Support – Candidate will be involved in all aspects of on-premise desktop support in a predominately Windows-based environment;
- MSP Interface – Candidate will be expected to help manage the daily inventory/drive completion of all tickets routed to our MSP for Desktop Support, Phone, Printers and lend a hand in driving MSP-handled Cyber, Server and Networking Projects;
- Ticket Entry/Tracking – Candidate will be expected to log all user requests into a ticketing system and report on delivery times and trends;
- Development Team Interface – Candidate would be expected to work with the Development Team and their consultants to ensure proper infrastructure and account access; and
- Working with various Infrastructure related vendors to procure hardware.
- 3-5+ years of experience desktop support in a Windows-based environment;
- Proficient in Microsoft Azure, O365 Applications/Email/Teams, and On-Prem AD/On-Prem Exchange;
- Ability to run an organized, collaborative IT-related project;
- Familiar with SSO and other methods of securely connecting to 3rd party Cloud-based tools;
- Experience with networking and server provisioning projects;
- Working knowledge of Powershell scripting; and
- Knowledge in the following areas would be a plus:
Sharepoint, SQL and AWS.
This position is an in-office position located in Greenwich, CT.
Eagle Point is an equal opportunity employer.
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