Technical Operations Specialist; TOPS

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting‑edge technology and client commitment. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories, serving individual investors and institutions including financial advisors, hedge funds and introducing brokers.

Barr’s has recognized Interactive Brokers as the #1 online broker for six consecutive years.

This is a hybrid role: 4 days in office / 1 day remote.

Interactive Brokers seeks an individual to join our Technical Operations (TOPS) team in Greenwich, CT. The TOPS team monitors and provides global operational support for our applications, systems, and other critical business technology 24/7/365.

• Monitor the health of applications, networks, and systems underpinning the Interactive Brokers global brokerage system.
• Analyze, troubleshoot, elevate and resolve brokerage system operational issues.
• Participate in post‑incident reviews in collaboration with software development, customer service and infrastructure teams.
• Provide internal 2nd‑level technical support to various teams.
• Monitor batch scheduled jobs while troubleshooting and escalating any delays or failures.
• Analyze existing business workflows and participate in developing new process monitoring tools.
• Act as the primary escalation point for all brokerage system technical issues.
• Investigate and triage real‑time trade issues with internal and external parties.

• Strong communication skills and fluency in English.
• A bachelor’s in a financial or technical discipline.
• Working knowledge of general computing and networking concepts.
• Experience working with Linux operating systems.
• Ability to analyze and solve problems promptly and accurately in a fast‑paced environment.
• Ability to work weekends and day/night shifts.

• Knowledge of the securities and commodities markets.
• Prior experience in retail or institutional trade support.
• Previous experience with scripting languages (e.g., Shell, Perl, Python).
• Desire to explore and learn new concepts, systems and technologies.

• Strong desire to expand your financial and technical knowledge base.
• Self‑motivated and able to handle tasks with minimal supervision.
• Superb analytical and problem‑solving skills.
• Excellent collaboration and communication skills.
• Outstanding time‑management skills.

• Competitive salary, annual performance‑based bonus and stock grant.
• Retirement plan 401(k) with competitive company match.
• Excellent health and wellness benefits, including medical, dental, and vision benefits; company‑paid medical healthcare premium.
• Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP).
• Daily company lunch allowance and a fully stocked kitchen with healthy breakfast and snack options.
• Corporate events including team outings, dinners, volunteer activities and company sports teams.
• Education reimbursement and learning opportunities.