Technical Support Engineer

Overview

Employer Industry: Medical Technology

Why consider this job opportunity:

• Salary up to $131,300 annually
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to work with cutting-edge pharmacy automation systems
• Flexible hours to accommodate department operations
• Commitment to employee well-being and development through competitive compensation and benefits

• Provide technical support within a Technical Assistance Center environment, diagnosing issues using technical knowledge and problem-solving skills
• Troubleshoot issues related to computer workstations, servers, software, and ancillary equipment in pharmacy automation systems
• Apply electrical and mechanical engineering knowledge to resolve problems involving robotics and control systems
• Maintain ownership of assigned issues, providing timely follow-up and clear communication to customers
• Document all service interactions in Salesforce, contributing to the knowledge base for products and services

• High School Diploma or equivalent
• Five (5) years of related Technical Support Engineering experience or equivalent military technical training
• Customer service experience within a technical support environment
• Knowledge of DC motor control and robotic control theory, including servo systems
• Ability to work flexible hours, including scheduled weekend shifts and rotational holiday coverage

• Associate’s degree in a technical field with 2+ years of related Technical Support Engineering experience
• Prior field service experience with industrial or pharmacy automation systems
• Hands-on PLC experience, including design and application support
• Knowledge of Microsoft, SQL, and scripting languages, as well as IT support experience

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