Application Support Engineer - Associate

This position does not offer visa sponsorship now or in the future.

iCapital is looking to hire an Application Support Engineer to join a growing Data Support team. This role primarily involves production support, working with customer support using technical troubleshooting skills focused on SQL and site administration. The engineer will also collaborate with the Product Development and Engineering teams to resolve customer requests and issues that demand technical knowledge.

• Perform root cause analysis of production issues by utilizing SQL to analyze data and coordinate with the Production Support and Engineering teams to resolve issues.
• Serve as the primary liaison to work cross‑functionally with clients, fund administrators, and business groups to manage and rectify data exceptions.
• Collaborate with Product Managers to define and implement data projects for existing and new features and workflows.
• Develop exception management tools to strengthen data quality control and produce metrics and dashboards to inform stakeholders on prioritizing resolutions.
• Define business and technology requirement documents for the Engineering teams to develop new features or address issues.
• Develop an in‑depth understanding of organizational data flow and its impact on business processes.
• Write test cases and perform UAT to ensure issues are identified and addressed.

• 3+ years of business analyst or data application support experience within the financial services industry.
• Bachelor’s degree or higher in computer science, business analytics, business administration, finance, or a related field.
• Proven track record of performing root cause analysis and coordinating with engineers on investigation and resolution.
• Strong analytical, problem‑solving, communication, and relationship‑management abilities.
• Experience with private equity or hedge fund business and data is a plus.

The base salary range for this role is $100,000 to $130,000. iCapital offers a compensation package which includes salary, equity for all full‑time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer‑matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

Employees in this role will work in the office Monday‑Thursday, with flexibility to work remotely on Friday.

iCapital is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.