Bilingual Client Technical Support: Mandarin​/English

Bilingual Client Technical Support:
Mandarin/English Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting‑edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron’s has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi‑national team and be a part of a company that simplifies and enhances financial opportunities using state‑of‑the‑art technology.

This is a hybrid role (4 days in the office / 1 day remote).

As a member of the Client Technical Support team, you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem‑solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and elevate client‑reported issues related to our platforms.

If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands.

• Providing support to clients through phone, chats, and tickets
• Technical and functional support for the Interactive Brokers’ platforms
  • Desktop applications (Windows, macOS, and Linux)
  • Mobile applications (Android and iOS)
• Troubleshooting and support for Interactive Brokers’ web‑based offerings
• Problem management with a focus on wide‑scale technical issues

• Bachelor’s degree, preferred if in a technical field.
• 1+ years in a client‑facing support role
• 1+ years of experience working with Windows and Mac, software support, connectivity support
• Excellent verbal and written communication skills and the ability to work effectively in a team environment
• Experience working with support ticketing systems
• Adaptable to a constantly changing technical environment
• Initiative, a desire to learn new skills/technologies and remain up to date with the latest trends, and a real passion for solving technical problems
• Experience with financial products and services is a plus.
• Excellent command of written and spoken English & Mandarin a must

We offer a competitive remuneration package including a base salary range of 60,000 CAD to 70,000 CAD annually, depending on skills and experience. In addition to competitive base pay, this role includes a discretionary cash bonus, a stock award, and a comprehensive benefits package covering health, dental, disability, and life insurance. Company retirement contributions match your RSP, and you will be eligible for a stock incentive plan.

We thank all applicants. However, only those selected for an interview will be contacted.

Interactive Brokers (“IBKR”) is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, disability, veteran status, or any other protected category.