Desktop Support Engineer
Job in
Greenwich, Fairfield County, Connecticut, 06831, USA
Listed on 2026-05-30
Listing for:
Mission Staffing
Full Time
position Listed on 2026-05-30
Job specializations:
-
IT/Tech
IT Support, Desktop Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
We are hiring for a Desktop Support Engineer to join a fast‑paced financial services environment supporting global end users, executive leadership, and enterprise infrastructure operations.
Key Responsibilities- Provide global desktop and end‑user support across office and remote environments
- Support Windows 10/11 and Microsoft Office 365 applications
- Manage Microsoft Active Directory and Exchange Online environments
- Support Citrix Cloud, Azure VDA/VDI platforms, and remote connectivity solutions
- Manage and troubleshoot HP Workstations, Thin Clients, Lenovo laptops, mobile devices, and conferencing systems
- Support Cisco VoIP technologies, including Webex, Unified CM, and Unity Connection
- Troubleshoot networking issues, including DNS, DHCP, VPN, and VDI connectivity
- Support Bloomberg and other market data applications
- Manage onboarding/offboarding, device inventory, asset tracking, office moves, and service tickets through JIRA Service Desk
- Deliver exceptional customer support while maintaining strong documentation and operational standards
- MUST HAVE 5-8 years of Desktop Support experience within a hedge fund, investment advisor, or financial services environment
- Strong expertise supporting Office 365, Windows environments, Citrix, Azure VDI, and mobile device management platforms
- Experience with Zoom, Neat, Poly conferencing systems, and Cisco collaboration tools
- Excellent troubleshooting, communication, and customer service skills
- Ability to work independently, prioritize effectively, and manage multiple issues in a high‑pressure environment
- Experience supporting remote users and resolving VPN/VDI connectivity issues
- Power Shell scripting, automation, SCCM packaging, or related systems management experience
- Strong understanding of desktop support best practices and IT service delivery processes
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