AVP Applied AI, Claims

Responsibilities

• Own delivery, performance, and risk outcomes for a large, complex Claims Applied AI portfolio spanning multiple teams, domains, and value streams
• Drive measurable business value across the end-to-end claims journey by developing, testing, deploying, and scaling Predictive, Generative, and Agentic AI solutions
• Be the senior business partner for Claims leaders
• Build deep partnerships within portfolio and value stream frameworks
• Lead and develop senior leaders and teams
• Provide portfolio-level technical direction and oversight
• Ensure disciplined architecture and delivery trade-offs across quality, grounding, latency, cost, scalability, and regulatory risk
• Establish and enforce evaluation, monitoring, and production readiness across solution types
• Set governance expectations for unstructured data and retrieval across Claims
• Accountable for AI governance and compliance-by-design across the Claims portfolio
• Influence technology integration and platform strategy
• Champion reuse and scalability by partnering with AI platform owners and peers
• Provide thought leadership and change leadership
• Oversee portfolio planning, dependencies, resourcing, and financial stewardship

• 12+ years of applicable experience in Data Science, Applied AI, Analytics, Machine Learning Engineering, or related fields
• 7+ years of formal people leadership experience (leading leaders and/or multi-team organizations)
• Insurance and/or Claims domain experience strongly preferred, with demonstrated success driving AI-enabled process transformation
• Bachelor’s degree required;
  Master’s or Ph.D. preferred in Machine Learning, Data Science, Computer Science, Applied Mathematics, or similar analytical field
• Proficiency with cloud platforms (preferably AWS or GCP) and their AI/ML ecosystems