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Application Support Engineer
Job in
Greenwich, Fairfield County, Connecticut, 06831, USA
Listed on 2026-08-22
Listing for:
The Phoenix Group
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
This role provides crucial production support for complex financial software systems, ensuring system reliability, performance, and user satisfaction. You will handle technical troubleshooting, cross-team collaboration, and contribute to strategic initiatives aimed at enhancing operational stability and efficiency.
Key Responsibilities
- Provide hands-on application support for enterprise-level financial systems, ensuring high availability and performance
- Act as the primary liaison between end-users and technical teams, managing support requests, troubleshooting issues, and providing timely resolutions
- Diagnose and resolve system incidents including database performance problems, server errors, and web-service failures
- Analyze logs, stack-traces, system metrics, and deployment architecture to identify root causes of issues and implement fixes
- Collaborate effectively with business, development, QA, and offshore teams to address production problems and improve processes
- Manage and update support documentation, standard operating procedures, and post-incident reports
- Participate in on-call rotational support coverage, including off-hours when necessary
- Escalate unresolved issues appropriately and ensure continuous communication with stakeholders
- Contribute to the improvement of monitoring, alerting, and support workflows through documentation and process updates
- Support strategic projects focused on reliability, automation, and process enhancements
Qualifications & Requirements
- Bachelor’s Degree in Engineering, Computer Science, or related field; or equivalent practical experience
- 3-5 years of experience supporting complex enterprise software systems within the financial services or investment management industry
- Strong technical troubleshooting skills, including proficiency in SQL, scripting (Python preferred), and debugging
- Experience working with Linux-based systems, microservices architecture, JIRA, and supporting APIs or web services
- Knowledge of systems monitoring, logging tools, and incident management processes
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