IT Service Desk Specialist; Onsite Greenwich Connecticut

Job Title: IT Service Desk Specialist
Location
:
Greenwich, CT (Onsite)

Our client is a highly profitable, legacy maritime titan operating a global fleet of about 200 vessels that transport critical commodities worldwide. Backed by over 50 years of proven financial success and a workforce of more than 1,000 onshore professionals, they offer rock‑solid global stability and the massive resources of a deeply established industry leader.

They are actively seeking an IT Service Desk Specialist to join their Global IT Service Delivery team. In this highly visible role, you will deliver white‑glove, VIP‑level technical support to top management while supporting operations across global time zones and a secondary Houston branch. You will take full ownership of local hardware troubleshooting, vendor management, and enterprise platform administration, ensuring seamless technical operations for a massive international supply chain.

• 2–3 years of proven IT support or service desk experience.
• Hands‑on expertise with Service Now.
• Strong administrative experience with Azure AD, Office 365, and mobile device management via Intune.
• Exceptional, empathetic communication skills with a track record of delivering VIP or executive‑level support.

• Deliver white‑glove, priority technical support to top management and a global user base.
• Own and resolve local hardware issues while managing relationships with local IT vendors.
• Administer, configure, and troubleshoot Azure AD, O365 environments, and company mobile devices.
• Ensure seamless IT service delivery across multiple international time zones and regional branches.

This is a strict 5‑day onsite position in Greenwich, Connecticut, offering a maximum base salary of $80,000. Step into a highly stable, resource‑rich environment where your technical expertise and white‑glove service will directly support the operations of a global maritime leader.