Communications & Innovation Specialist

Company Details

"We provide a foundation of stability and predictability that gives employees the confidence to succeed."

Founded in 1967, W. R. Berkley Corporation has grown from a small investment management firm into one of the largest commercial lines property and casualty insurers in the United States.

Along the way, the Company has been listed on the New York Stock Exchange, become a Fortune 500 Company, joined the S&P 500, and seen its gross written premiums exceed $15 billion.

Today the Berkley brand comprises approximately 60 businesses worldwide and is divided into two segments:
Insurance and Reinsurance and Monoline Excess. Led by Chairman, President and Chief Executive Officer, W. Robert Berkley, Jr., W. R. Berkley Corporation is well positioned for long‑term success and future growth.

The Company is an equal employment opportunity employer.

The Communications & Innovation Specialist supports Berkley’s enterprise communications platforms and collaboration ecosystem, including the Enterprise Intranet and innovation platforms and resources. This role combines content strategy, digital workplace communications, knowledge management, analytics, and platform governance to enhance communication effectiveness, collaboration, and information accessibility across the organization.

• Own the day-to-day management, optimization, governance, and continuous improvement of Berkley’s Enterprise Intranet experience
• Manage all intranet content (images, video, written content, links, and audio/podcasts) in the SharePoint O365 environment
• Monitor user adoption, engagement trends, and analytics to identify opportunities for improvement
• Oversee intranet design elements, including content categories and placement, graphics and imagery, and overall user experience
• Source content from corporate practice groups and businesses
• Monitor the Berkley website and businesses’ social media channels for additional content
• Write and edit copy as necessary; obtain approvals, review drafts, and secure final sign-off
• Upload content and manage the process to get content live on the intranet
• Oversee static content by updating descriptions, links, and related information
• Provide guidance on intranet enhancements and emerging trends
• Monitor user feedback and recommendations and respond in a timely and thoughtful manner
• Analyze key metrics and run reports on intranet performance and usage
• Develop internal marketing plans to promote the intranet site and employee training
• Monitor and upgrade templates for internal practice group pages and partner with designated team members on content maintenance and enhancements
• Create a governance guide for the Enterprise home page and other intranet sites
• Implement ongoing education for employees, businesses, and practice groups on intranet best practices and how to maximize value from the platform
• Onboard and train new businesses on how to create and effectively use their individual intranet sites in conjunction with the enterprise site
• Collaborate with HR, Innovation, and corporate training and education teams to coordinate internal promotion of activities
• Maintain the enterprise calendar
• Monitor effective benchmarks and best practices for measuring the impact of internal communication campaigns
• Analyze, review, and report on the effectiveness of communication campaigns to maximize results
• Liaise with the BTS Collaboration and User Experience team
• Monitor trends in corporate intranet/O365 tools, applications, design, and strategy
• Further develop and maintain the Industry Resources page on the Enterprise Intranet
• Maintain the SPARK! innovation platform and manage updates
• Assist new businesses and innovation leaders with SPARK! setup and training and provide troubleshooting support
• Manage…