Field Claims Adjuster – Hartford, Connecticut​/Springfield Mass

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work‑life balance and diversity and inclusion.

From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Ally designates roles as (1) fully on‑site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role’s specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

Are you a highly specialized, skilled technician looking for the next step in your career? We are looking for a Field Adjuster that can appraise and/or adjust physical damage and mechanical claims within an assigned territory and key point or other assigned location for the various Ally Insurance / Dealer Products and Service lines. The ideal candidate must reside in the Greater Hartford CT or Springfield MA area and be able to travel locally to support the territory.

This position also requires flexibility in work schedule, including participating catastrophe losses with extended overnight and weekend travel. This role has the opportunity to create your own schedule and run your assignments. Growth in this role is determined by performance which includes service level agreements and quality of work.

Ally Work Location for this role is:
Greater Hartford CT/Springfield MA - This role is fully remote with frequent travel locally with high potential to travel to other states to assist other field adjusters. At this time, Ally will not sponsor a new applicant for employment authorization for this position.

• Prepare estimates and reach agreed prices for repairs on insured and claimant vehicles.
• Handle catastrophe losses as directed by claim management.
• Initiate the total loss handling process for conclusion by the Claim Offices.
• Handle Additional Repair Orders (AROs) and special assignments for the Claim Offices.
• Assist in other geographic locations at the direction of claim management.
• Perform technical tasks required to support ongoing business operations.
• Participate in training, educational activities, regulatory compliance awareness and maintain appropriate licensing and continuing education requirements.
• May handle sale of salvage and subrogation investigation as assigned by the Claim Office.

• 1+ years of experience
• High school Diploma or GED equivalent

• Background as a Service Writer, Dealership Service Technician, Auto Body Shop technician is strongly preferred.
• Adjusters’ License for Massachusetts or Connecticut is preferred (Dual license highly sought).
• Experience assessing mechanical and/or physical damage is needed.
• Financial services or auto finance industry is a nice to have.
• Typically requires advanced knowledge of Microsoft Office Programs.
• Bachelor’s degree in business related discipline preferred.

Ally’s compensation program offers market‑competitive base pay and pay‑for‑performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry‑leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away:
  Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part‑time status and management level).
• Planning…