Assistant Store Manager

Overview

Attune is a female-led and operated team with 20+ years of experience in the luxury spa industry. We pride ourselves on community presence and a team culture defined by integrity, authenticity, support, and passion. As patients ourselves, we saw the med spa industry needed disruption. We are expanding locations across Connecticut and the northeast U.S., with plans to launch nationally. We are currently seeking an experienced and talented full-time Assistant Spa Manager to join our team at the Stamford/Greenwich locations.

The Assistant Manager is a critical on-site leadership role responsible for supporting daily operations, team performance, and revenue execution. This role acts as a bridge between corporate leadership and in-store teams, ensuring systems, protocols, and culture are executed consistently at a high level. We are seeking a results-driven leader to oversee day-to-day operations and take ownership of the spa’s performance, balancing operational excellence with exceptional patient experience.

• Experience: 4 years of administrative and/or management experience in a medical spa, dermatology, plastic surgery, or luxury wellness environment.
• Leadership: Proven ability to lead, train, and motivate a multidisciplinary team, including injectors, aestheticians, and front desk staff, using excellent people leadership abilities.
• Education: College education with a minimum bachelor’s degree preferred.
• Technical
  
  Skills:
  
  Tech-oriented and comfortable with POS/EMR systems (Zenoti preferred), data analysis, and reporting.
• Communication: Impeccable verbal and written communication skills with the ability to lead different personalities.
• Operational
  
  Skills:
  
  Proven ability to align teams, processes, and priorities to drive results, with a natural instinct for taking action and problem-solving.
• Service Mindset: A client-first mindset with high attention to detail and the ability to prioritize and multitask in a client-focused, service-driven environment.

• Operations & Client Experience
  • Take ownership of day-to-day operations to ensure operational and client experience excellence, such as opening and closing, shift coverage, and consistent on-floor leadership.
  • Establish proficiency with frequently asked questions from team members and clients regarding services/products, systems, procedures, and cross-collaboration.
  • Ensure a seamless client journey from booking through checkout, including guiding new patients through their first visit and reinforcing retention strategies.
  • Optimize appointment schedules, provide utilization, and scheduling to meet or exceed KPIs tied to patient growth, retention, and revenue.
  • Uphold a high-touch, white-glove client experience aligned with Attune’s service expectations, addressing guest inquiries and concerns professionally and escalate issues appropriately. Maintain Attune’s brand standards across the spa environment, treatment rooms, and all client-facing touchpoints.
  • Lead and support a team of administrative and clinical staff, fostering a warm, organized, and high-performing team culture.
  • Conduct onboarding, training, and coaching of front desk, providers, and other team members in partnership with Management.
  • Exemplify Attune’s culture, values, and service expectations through daily leadership.
  • Lead by example with professionalism, positivity, accountability, and strong communication.
  • Confidently hold team members accountable with fairness, empathy, and consistency, collaborating closely with other Management, trainers, and Leadership.
  • Close conversions of provider consultations into treatment plans, packages, and memberships.
  • Reinforce education and scripting around key services, retail, and promotional offerings.
  • Monitor and report on KPIs including bookings, utilization, cancellations, rebooking, retail attach, and revenue trends.
  • Meet and exceed performance goals related to patient growth, retention, and financial outcomes.
  • Partner with leadership on promotions, local events, and in-store initiatives.
  • Initiate, coordinate, and participate in community and marketing efforts to build Attune’s local presence.
  • Identify and act on…