Manager of Development & Volunteer Services

Manager of Development & Volunteer Services

Reports to: Executive Director

Status: Full-time

Location: Greenwich, CT (on-site with occasional flexibility)

Friends of Nathaniel Witherell strengthens and advances life at The Nathaniel Witherell by leading a robust volunteer program, securing essential philanthropic investment, and championing the needs and voices of aging adults in our community.

Friends of Nathaniel Witherell is a nonprofit organization dedicated to enhancing the quality of life for residents of The Nathaniel Witherell, Greenwich’s not-for-profit, municipal long-term skilled nursing care and short-term rehabilitation center.

The Manager of Development & Volunteer Services will play a key role in advancing fundraising efforts across all areas of the organization and leading the strategic direction, growth, and day‑to‑day management of the volunteer program. This position plays a critical role in expanding volunteer engagement, strengthening community relationships, and ensuring strong administrative and marketing systems. The Manager will work closely with the Executive Director and regularly report on fundraising progress, volunteer, development, administrative, and marketing‑related activities to the Executive Director and Board of Directors.

This position offers the unique opportunity to help reshape the volunteer program and overall organization, and the ability to significantly impact the well‑being of seniors and aging adults.

• Support fundraising initiatives and special events, including donor cultivation and stewardship activities as directed by the Executive Director.
• Serve as the lead in all fundraising software usage including the organization’s CRM, auction and event platforms.
• Assist in the identification and application of grant opportunities and reporting.
• In collaboration with the Executive Director, prepare and coordinate the organization’s year‑end appeal and event communications, including timelines, content development, coordination with vendors or volunteers, and tracking results.
• Process all gift acknowledgments.
• Collaborate with the Executive Director and board members to identify opportunities to engage volunteers as donors, ambassadors, and advocates.
• Contribute to development‑related communications, including newsletters, impact reports, appeals, donor updates, and digital content.
• Prepare the monthly internal Witherell Times newsletter including content creation, design and printing.
• Manage all administrative tasks related to development and mission support, including expense tracking, invoice processing, reimbursement documentation, and recordkeeping and coordinate with Bookkeeper.
• Maintain organized and accurate records to support financial transparency, audits, and reporting requirements.
• Support marketing and communications initiatives through photography, resident story development, and creation of basic website content—including written and visual materials—to effectively promote and communicate the organization’s mission.
• Must have social media accounts to monitor Friends accounts.
• Work all major Friends fundraising and community events in collaboration with the Executive Director and recruit and manage all day‑of event volunteers.

• Provide leadership and strategic oversight for the volunteer program, including short‑ and long‑term planning to support organizational growth and resident needs.
• Establish and nurture community relationships with local organizations and institutions for volunteer recruitment and awareness building.
• Maintain a presence in the community through networking and other external facing activities to build connections, opportunities and awareness.
• Recruit, onboard, train, supervise, and retain a diverse and committed volunteer corps.
• Serve as the primary liaison between volunteers, Friends of Nathaniel Witherell, and The Nathaniel Witherell staff.
• Build and maintain relationships with key departments at The Witherell, residents and family members to increase Friends visibility and positive impact within the facility.
• Oversee the…