Quality Assurance Engineer

The National Kidney Registry (NKR) is a rapidly growing (Revenue CAGR 50%+) medical technology company servicing the U.S. transplant industry. Based in Greenwich, CT, the organization’s mission is to save and improve the lives of people facing kidney failure by increasing the quality, speed, and number of living donor transplants in the world while protecting and supporting all living kidney donors.

Founded in 2007, the NKR has become the largest paired exchange program in the world. The NKR currently facilitates 28% of all U.S. living donor kidney transplants, has passed the $100M revenue run rate milestone, and recently launched a biotech start-up (Immuno Free) with a $10B+ market capitalization potential.

The NKR’s successful company culture is driven by an uncompromising commitment to high performance team principles and the drive to save and improve lives. To date, the NKR has facilitated over 12,100 living donor kidney transplants, removing these 12,100 patients from the deceased donor wait list , and allowing another 12,100 patients on the wait list to achieve a transplant.

The NKR is a family-run organization leveraging the principles of high-performance teams with the aim of doubling the number of living donor kidney transplants in the next 5 years. Achieving this will save thousands of lives and is expected to save the U.S. government billions of dollars in dialysis costs.

Please Note: This position requires the final candidate to spend 3-6 months in our operations department to learn not only the business but also how we operate, and the level of integrity and grit required to work here. While in Operations, the candidate will need to work 5 days a week in the Greenwich Office.

The work performed by the NKR team has the power to save and improve lives, while errors can have serious (read: life-costing) consequences. As such, we foster a culture of candid feedback, and all employees are encouraged to self-identify performance improvement opportunities to ensure commitment to the highest levels of performance. High value is placed on attention to detail, precise communication, and commitment to personal responsibility.

The Quality Assurance Engineer supports daily operational quality checks to ensure processes are followed accurately and consistently. The QA Engineer works closely with the Operations team to maintain quality standards, support operational efficiency, and ensure compliance with internal procedures. The ideal candidate is detail-oriented, dependable, and eager to learn internal workflows, including the NKR Operations routine.

• Learn and follow internal procedures, including the NKR Operations routine.
• Monitor operational activities to ensure processes are performed accurately and consistently.
• Perform routine quality checks and verify that operational standards are being met.
• Document findings and maintain accurate records of quality checks and operational activities.
• Identify inconsistencies, errors, or potential process issues and report them through tracking tools such as Jira.
• Collaborate with the Operations team to support process compliance and quality standards.
• Communicate findings clearly and provide timely updates on reported issues.
• Adhere to company policies, operational guidelines, and quality standards.

• Monday through Friday, the schedule will vary based on operational needs, including mornings, afternoons, evenings, or weekends if required.
• Weekends – occasionally as needed
• 10-15 days of paid time off at start

Experience in Quality Assurance, operational support, or process monitoring is preferred.

• Strong attention to detail with the ability to identify inconsistencies or process gaps
• Ability to follow structured procedures and maintain accuracy in repetitive operational checks
• Proficiency with Microsoft Office, spreadsheets, and documentation/reporting tools
• Experience using issue-tracking platforms such as Jira is a plus
• Strong organizational and time-management skills with the ability to prioritize multiple tasks
• Excellent written and verbal communication skills, capable of receiving feedback constructively and adapting to dynamic challenges
• Ability to work both independently and collaboratively within a team environment
• Analytical thinking and problem-solving skills to identify potential areas for process improvement
• Dependable work ethic with a positive attitude and willingness to learn internal systems and workflows