General Manager - Greenwich

FRAME is a Californian fashion brand established in 2012 by Erik Torstensson and Jens Grede.

Since inception, FRAME has embodied Californian modernity with a distinctly European influence through its renowned ready-to-wear collections and coveted denim essentials. Born and raised in Los Angeles, FRAME offers a timeless perspective on everyday chic outfitting via signature tailoring, luxury leather, and quality cashmere.

Today, FRAME is a household name across both women’s and men’s design, with 16 standalone retail stores across North America, two London stores, a store in Shanghai and a dedicated eCommerce website. FRAME can also be found at the most desirable department stores and boutiques worldwide.

Reporting to the East Coast Regional Manager, the General Manager will be directly responsible for the overall management and success of all store employees of their FRAME store location.

• Represents the brand and ensures team members are embodying brand spirit in all interactions with customers and peers.
• Responsible for the success and results within all areas of the store.
• Ensures store is operating in a fiscally responsible manner and with integrity.
• Demonstrates product knowledge and passes on this knowledge to the sales staff.
• Formally and informally conducts market research and competitor analysis.
• Ensures all employees provide excellent customer service and experience at all times.
• Develops and motivates Retail Associates to meet store goals.
• Leads team through changes and challenges.
• Identifies, creates and manages the execution of all store business plans that drive performance results and maximizes business opportunities.
• Monitors daily, weekly, and monthly sales goals of each team member and provides regular feedback, coaching and counseling on performance.
• Builds customer loyalty through in store experience.
• Works closely with buying teams to advise on product assortment and displays based on customer demographics/market.
• Leads the recruitment, onboarding, training and development of all staff.
• Works with the HR Manager to process all new hire paperwork, status changes, departures, etc.
• Educates and follows company policies and procedures including store safety standards, back of house standards, stock, sales and HR policies.
• Builds and maintains good communication with corporate team members.
• Creates store schedule ensuring adequate floor coverage at all times and approves all hours for payroll processing.
• Ensures cash handling and register procedures are maintained and executed accurately at all times.

• Must have a minimum of 5 years specialty Retail Management experience.
• Experience working in a commissioned based sales environment.
• Ability to drive sales and grow business.
• Experience motivating, leading and developing a team.
• Luxury or contemporary management experience preferred.
• Ability to prioritize and multitask.
• Passionate about customer service and selling.
• Solution oriented with a strong business acumen and corporate exposure.

• Ability to stand and walk for extended periods of time (up to 8 hours a day).
• Ability to bend, reach, and climb a step ladder as needed to support store operations.
• Ability to lift, carry, and move up to 25 pounds on a regular basis and up to 50 pounds occasionally.
• Manual dexterity to operate standard office and retail equipment (computer, POS system, phone, printer, etc.).
• Ability to visually inspect merchandise, signage, and store environment.
• Ability to communicate effectively in person and over the phone.