Sales Supervisor

Summary

Full time Sales Supervisor responsible for driving individual sales and leading the store team to uphold brand standards in a luxury retail environment. Acts as the senior store presence in the absence of Store Management and supports sales, customer service, supervisory, and operational functions to achieve store KPIs and a high level of client experience.

• Lead by example in delivering exceptional customer service and maintaining store standards
• Drive and motivate the team to achieve and exceed sales goals and store KPIs
• Oversee staff and conduct store meetings in the absence of Store Management
• Build and develop client base and schedule client appointments
• Assist sales associates with suggestive selling and styling to increase sales
• Open and close the store and manage opening and closing procedures
• Maintain inventory management and visual merchandising standards
• Assist in recruitment onboarding and ongoing training of staff
• Resolve customer issues and ensure appropriate floor coverage

• Minimum 3 years of experience in a luxury retail environment
• Proven sales performance and knowledge of luxury product and clientele
• Strong computer skills including MS Office and retail systems
• Ability to lead teams, communicate clearly and motivate others
• Customer focused with strong problem solving and decision making skills
• Ability to multi task and manage priorities in a fast paced environment
• Experience with inventory processes and visual merchandising
• Ability to build and maintain a clientele following