Store Manager Greenwich

Work Schedule / Location

• Available to work a minimum of 40 hours per week
• Daily open availability across a full seven day work week
• Able to work a flexible schedule (days, nights, weekends, and holidays if required)

No position at Reformation is about the status quo; every team member is passionate about building a company rooted in excellence. Obsessed with customers and sustainability we use tech to create a unique interaction between our customers, employees, and the Reformation brand. The Store Manager will lead and execute all efforts required to achieve individual store goals.

Reporting to the Regional Director, essential responsibilities include but are not limited to:

• Measure and monitor sales performance and take action to improve business performance when needed.
• Own operational execution of store to achieve necessary revenue targets while balancing budget and expenses.
• Use a high level of business acumen to understand the business drivers and opportunities and build solutions.
• Consistently meet and exceed store sales goals.
• Drive the execution of an elevated client experience acting as a brand ambassador – embody brand values, engage customers on the brand and share Reformation stories focusing on sustainability.
• Lead the sales floor and deliver an excellent customer experience through a customer‑first mindset to build loyal client relationships.
• Assist customers and monitor client interaction with the team and technology, providing in‑the‑moment coaching for continuous improvement.
• Create an optimal balance of sales and service by having the right people, in the right place at the right time through effective scheduling while achieving payroll goals.
• Deliver and maintain extraordinary customer experience NPS scores.
• Uphold consistent inventory accuracy and controls in store. Lead and train the team to ensure consistent deliverables.
• Contribute to loss prevention in all areas of the business, set expectations and own training for the store team.
• Ensure facility maintenance, presentation and organization.
• Lead merchandising presentation and concept standards utilizing retail and product reporting to regularly strategise for the customer experience and productivity of the business.
• Provide real‑time and weekly feedback on product and sales performance to corporate partners to influence allocations and the success of the business.
• Ensure the selling floor reflects the brand and concept standards at all times, train support staff and develop talent in visual and digital merchandising.
• Manage the day‑to‑day performance of the retail teams, enabling progressive career development and an incredible employee experience.
• Be accountable for hiring, training and development of the store team across all areas of the business.
• Provide performance feedback to ensure growth, change and results; understand current culture and areas for improvement, work with the Regional Director for constant improvement through activations, recognition and thorough communication.
• Own reviews, development plans, disciplinary action and corrective action for the team.

• Minimum five years retail experience.
• Minimum four years retail management experience.
• Experience working with a sales or retail organisation and/or an operationally intensive business.
• Ability to work in a fast‑paced, cross‑functional team environment.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• Drive to take on new challenges with the self‑motivation for continuous personal and team development.
• Ability to set clear objectives and inspire the team to reach their highest potential.
• Ability to set the standard for operational efficiency, adhere to processes and systems to maximise team and business results and identify opportunities for improvement.
• Skills to collaborate strategically with cross‑functional partners in pursuit of shared business outcomes.
• Proactive and entrepreneurial sense of urgency and ability to prioritise important work.
• Keen eye for identifying and evaluating new business opportunities.
• Understanding of retail labour laws.

Base salary range is seventy…