Sales & Service Lead - Greenwich

Overview

The Sales & Service Lead is integral to elevating the guest experience y will ensure we deliver our targets for engagement, guest education, and interaction, create a service‑lead environment on the sales floor, and ultimately create a sanctuary that sets ALO apart from other retailers.

• Lead an exceptional guest experience on the floor by assessing the level of guest connection and technical product education, and support team members to address gaps through feedback and coaching.
• Continue to build the client relationship daily with our customers.
• Analyze reports to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities.
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintenance and maximization.
• Demonstrate strong business acumen by leveraging metrics to support business‑driving strategies.
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team, and guests.
• Lead by example and inspire staff in daily operations and guest experience.
• Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent.
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader.
• Collaborate with Community & Studio, Operations and Visual Leads to ensure cross‑functional training and that the business is well‑executed.
• Execute company‑level operations‑focused directives, projects, and initiatives, in partnership with the Sales & Service Manager (e.g., from the SCC).

• 2+ years prior work experience in a client‑centric, sales environment.
• Proven leadership capabilities demonstrating excellent decision‑making.
• Values feedback, is receptive to receiving feedback, and eager to provide it.
• High energy, upbeat, and enthusiastic with the ability to integrate fun and work.
• Self‑motivated with a desire to achieve results and excel individually and as a team.
• Excellent interpersonal and written communication skills.
• Aligns with and embodies ALO’s Guiding Principles.
• Job Level: Associate.

The Sales & Service Lead is full‑time and requires 32‑40 hours per week. Employees are expected to have open availability and to work variable shifts, including peak days and weekends.

All employees, without exception, are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the first week of January).

• Generous employee discount for ALO and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors.
• Competitive medical, dental, and vision plan options; enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full‑Time Employees).
• 401(k) with company matching (Full‑Time Employees).
• Monthly store incentives.
• Clothing allowance.
• Free yoga classes at any of our Sanctuaries (select cities).