Client Advisor- Greenwich

Overview

Job Description

Tiffany & Co. is renowned for Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For 175 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s heritage includes celebrated artists, historic milestones and magnificent jewelry, forming the foundation from which our employees build each day. Tiffany employees are passionate, kind and professionally committed.

We hold ourselves and our co-workers to very high standards and continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other. We expect our employees to deliver the Tiffany Experience to every client, and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise.

It is a dream to be associated with a company that is aligned with exquisite craftsmanship, timeless design and a dedication to corporate sustainability.

• Client Advisors embody the Tiffany brand in every client interaction using the Tiffany touch; they bring a personal flair to make each client experience extraordinary. They are excellent communicators and brand ambassadors with an entrepreneurial spirit that is prevalent in their make-up. Developing client relationships and exceeding sales plans is primary in the Client Advisor’s skill set.
• Sales: Deepen relationships with clients to drive lifetime loyalty and spend. Consistently achieve or exceed monthly, quarterly and annual store sales plans. Capture client data, cultivate new and existing client relationships, and drive a significant portion of sales through repeat client business. Drive business through key product pillars.
• Service: Elevate in-store experiences by delivering memorable moments to every client. Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch and your personal touch. Demonstrate Client Experience Behaviors identified within the TEI program and Tiffany client experience vision. Optimize hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback.

• Required Qualifications
• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving sales results.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Ability to work with a diverse client base.
• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
• Must have authorization to work in the United States or in the country where the position is based.

• A college/university degree.
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
• Proficiency in multiple languages.