Automotive Business Development Representative; BDC​/Internet Sales

DARCARS Lexus of Greenwich is now looking for a Automotive Business Development Representative (BDC) / Internet Sales to join our team!

As an Internet Sales Representative, you’ll be the digital bridge between the dealership and our customers—helping customers make confident, informed decisions from the comfort of their homes.

The Internet Rep's job is to nurture our inbound prospects by guiding them through a simple needs analysis exercise using the DARCARS Approach to Sales, providing dealership and product information, answering their questions, and linking them with a responsive in‑store sales manager who will then further navigate their path to purchase. As an Internet Rep, you must ensure timely follow‑up and provide an exceptional experience with every interaction.

For this role, you'll need:

• Excellent written and verbal communication skills
• Computer savvy
• Strong attention to detail and organizational skills
• High energy, positive attitude, and a team‑first mentality
• Ability to multi‑task and manage leads efficiently
• Willingness to learn and grow in a fast‑paced environment
• Availability to work evenings, weekends, and most holidays

Preferred but not required:

• Previous experience in customer service, sales, or call center environments
• Automotive experience a plus, but not necessary – we provide full training!
• CRM experience (e.g., Drive Centric, Vin Solutions, Elead)
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives
• Internal career advancement opportunities

In this role, you'll:

• Pull and manage leads through our CRM
• Respond promptly to inquiries via phone, text, chat, or email
• Serve as a knowledgeable first point of contact on products, services, and the DARCARS brand
• Follow communication scripts to maintain consistency and quality
• Log all customer interactions in real‑time
• Build strong working relationships with dealership personnel
• Meet or exceed performance goals, including response time and conversion metrics
• Learn and train with the manufacturer to become an expert

We are an equal opportunity employer & drug‑free workplace. Employment is on an at‑will basis & subject to termination if dealership rules & regulations are violated.