Service Maintenance Technician

Position Description

Under the direction of the Service Maintenance Manager, the Service Maintenance Technician I is responsible for the completion of general maintenance and janitorial tasks which help to preserve the property and provide a quality living environment for the residents. This role has primary accountability for the overall cleanliness, physical appearance, and presentation of the community, while maintaining a positive, productive relationship with the other team members and with residents.

The Service Maintenance Technician I will provide basic support to the maintenance team in carpentry, plumbing repairs, and apartment turnover preparation.

• Provide basic support to repair appliances, carpentry, hardware accessories, masonry, painting, as well as basic electrical, plumbing, and HVAC
• Respond to and complete all service requests and on-call emergencies in a timely and professional manner, as directed by the Community Manager or Service Manager
• Assist in preventive maintenance tasks for building systems, equipment, and components
• Prepare and perform repairs to vacant apartments to be ready for new resident move‑ins
• Maintain grounds and common spaces through cleaning, trash management, landscaping, and snow removal
• Assist in REAC/HQS inspections and agency audits
• Maintain maintenance shop and inventory to company standards and work with a safety mindset, including wearing appropriate PPE
• Available for weekend work, on‑call rotation, and emergency service call duties

• Ability to read, write, understand, and communicate in English; bilingual skills a plus
• Basic skills with computers and handheld devices
• Knowledge of Federal Fair Housing Laws & Guidelines a plus
• Knowledge of all hand and power tools, cleaning supplies, and personal protection equipment (PPE)
• Valid driver’s license and reliable transportation
• Strong attention to detail, organizational, time‑management, and problem‑solving skills
• Superior customer service skills, including the ability to manage difficult customers and/or situations

• Occasionally ascends/descends a ladder to service lights and ceiling fans
• Frequently moves equipment weighing up to 50 pounds across sites
• Constantly works in outdoor weather conditions

• High school diploma or equivalent required. 1+ years of maintenance, janitorial, landscape, and/or handyman experience preferred
• Medical, dental, and vision insurance
• 12 paid holidays & tenure‑based PTO accruals
• Employer contributions to Health Savings Accounts
• Company paid life & disability insurance
• 403(b) retirement plan with company match
• Tax‑advantaged accounts: commuter/parking, medical & dependent care FSA
• Hospital & critical illness insurance
• Confidential, 24/7 employee assistance program