Senior Developer – Microsoft Dynamics 365

Responsibilities

• Design, develop, and customize Microsoft Dynamics 365 Customer Engagement (CE) applications to meet complex business requirements across Sales, Customer Service, Marketing, Field Service, and Project Service modules.
• Develop custom Plug‑ins, Custom Workflow Activities, Custom APIs, JavaScript, HTML Web Resources, Business Rules, Ribbon Customizations, and Command Bar extensions using C# and .NET.
• Build and customize Model‑Driven Apps, Canvas Apps, Power Pages, and Custom Pages using Microsoft Power Platform.
• Develop reusable Power Automate flows to automate business processes, approvals, notifications, and integrations with external systems.
• Implement Power Apps Component Framework (PCF) controls to enhance user experience and extend Dynamics 365 functionality.
• Design and implement integrations between Dynamics 365 CE and external applications using REST APIs, Web API, Azure Functions, Azure Logic Apps, Azure API Management, and Custom APIs.
• Develop Azure‑based integration services to support real‑time and asynchronous communication between enterprise applications.
• Create and maintain Dataverse tables, relationships, security roles, business process flows, and system configurations.
• Customize forms, views, dashboards, site maps, and security models to improve usability and support business operations.
• Configure and implement Omnichannel for Customer Service, Unified Routing, and customer engagement solutions.
• Integrate Genesys Cloud and other third‑party applications with Dynamics 365 to enable omnichannel customer interactions.
• Implement AI‑powered capabilities using Microsoft Copilot, Power Virtual Agents, and Azure AI to improve productivity, automate customer interactions, and enhance user experience.
• Develop and consume Custom APIs, Web APIs, and external services for seamless enterprise integrations.
• Create SSRS reports and FetchXML reports to support operational and business reporting requirements.
• Manage solution deployments, version control, and release activities using Azure Dev Ops and Power Platform Pipelines.
• Participate in Agile/Scrum ceremonies, including sprint planning, backlog refinement, daily stand‑ups, sprint reviews, and retrospectives.
• Analyze business requirements and prepare technical design documents, effort estimates, and implementation plans.
• Develop proof‑of‑concept (POC) solutions to evaluate new Microsoft technologies, Power Platform features, and AI capabilities.
• Perform code reviews, unit testing, integration testing, and production support while ensuring adherence to coding standards and best practices.
• Investigate and resolve production issues by performing root cause analysis and implementing long‑term solutions.
• Optimize application performance through efficient plugin design, query optimization, and best practices for Dataverse development.
• Collaborate with business analysts, QA teams, solution architects, and stakeholders to deliver scalable, high‑quality CRM solutions.
• Mentor junior developers by providing technical guidance, conducting code reviews, and sharing Dynamics 365 and Power Platform best practices.
• Prepare technical documentation, deployment guides, knowledge transfer documents, and support documentation for ongoing maintenance and future enhancements.

• Minimum 12 to 14 years of experience in Dynamics 365 CE CRM plus Power Platform CoE experience with strong technical and client‑facing skills.
• Dynamics 365 Customer Service experience is a must and knowledge of other Microsoft Dynamics 365 suite of products.
• Experience setting up Power Platform and Power Pages.
• Facilitate detailed design from requirements and support construction and deployment.
• Design components in a Service Oriented Architecture (SOA) environment with good technical expertise in middleware tools.
• Providing highly available scalable Dynamics 365 architecture.
• Hands‑on experience in .NET, JavaScript, MS SQL, MS CRM SDK, MSD developer toolkit, SSRS.
• Subject‑matter knowledge in integration architecture and the ability to map integration patterns to functional usage.
• Experience in MS CRM 3rd‑party integration using middleware tools, APIs, REST WebAPIs, SSIS packages.
• Experience in…