Post Closing & Loan Resolution Specialist

The Post Closing & Loan Resolution Specialist is responsible for ensuring accuracy, compliance, and investor readiness for all closed loan files. This senior-level role oversees post-closing operations, loan delivery, suspense resolution, MERS activities, collateral management, and trailing documents while serving as a subject‑matter expert for the team.

• Review, index, and prepare closed loan packages for delivery to agency, correspondent, and non-agency investors.
• Deliver loans through investor portals and complete GNMA pooling, initial certification, and final certification.
• Monitor and resolve investor suspense conditions; elevate unresolved items within required timelines.
• Execute bi‑weekly MRC transfers and upload MIC/LGC/LNG documents.
• Oversee MERS registrations, transfers, and quarterly audits.
• Manage note/collateral reporting, validation, preparation, and shipment to investors/warehouse banks.
• Request, review, and index closing packages; process and deliver trailing documents.
• Complete recording audits, request recorded documents, and process refunds.
• Support departmental audits and collaborate with management to improve processes and automation.
• Maintain data integrity in the LOS and serve as a technical mentor to junior team members.

• Project an image of professionalism through demeanor and appearance while acting with integrity and honesty.
• Strive for teamwork and cooperation and actively participate in goals for self‑improvement.

• Exceptional attention to detail
• Strong analytical and problem‑solving skills
• Excellent time‑management and multi‑tasking ability
• Effective communication with internal teams and investors
• Proficiency with Encompass, investor portals, and Microsoft Office (Excel required)
• High school diploma or equivalent required; college coursework preferred
• 5+ years of mortgage post‑closing, loan delivery, or secondary market experience
• Broad knowledge of FHA/VA/USDA/Conventional/Non‑Agency loan programs

The expected base salary for this position is between $62,000 to $75,000 per year, depending on experience and skillset. Base salary is paid bi‑weekly.

Universal Lending Corporation was founded nearly 40 years ago on the principle that our customers deserve individual and specialized attention throughout the mortgage process. We offer an inclusive, diverse, and collaborative culture where people from all backgrounds can thrive. At Universal Lending Corporation, you can work with other passionate, purposeful, and customer‑centric people, all sharing the same goal of helping people achieve their dreams.

Universal Lending Corporation offers a competitive compensation package based on experience and skill, including a comprehensive benefits package inclusive of Medical, Dental, and Vision.

This is primarily a sedentary position. Requires the ability to hear, type and talk. Finger dexterity is required to operate a computer keyboard. The primary work location is a corporate office with low to moderate noise levels.

The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This position does not supervise other employees.

Occasional travel may be required. A valid driver’s license and active vehicle insurance is required at all times.

Non‑Exempt

Universal Lending Corporation is an equal opportunity employer. Candidates must be authorized to work in the United States. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this role. Management retains the discretion to add, modify, or remove job duties at any time.