Originations Services Analyst

Origence is always looking for diverse, talented people to join our exceptional team. Current job opportunities are posted here as they become available.

With 30 years at the forefront of fintech innovation, we specialize in SaaS lending solutions that lead the industry. Our core mission is customer-centric, focusing on empowering Credit Unions across the United States with the tools to offer accessible, competitive lending services. We're deeply committed to enhancing the financial ecosystem for a broad network of credit unions, members and auto dealers.

We invest in our greatest assets, our employees, and foster a culture of innovation and ownership through freedom and responsibility. We celebrate fiscal accountability, operational rigor and efficiency to create a sustainably healthy and robust business for the long term.

You are a self-driven, conscientious, fiscally responsible, self-aware, passionate and compassionate software engineer. You are comfortable with ambiguity, eternally curious, and love problem solving. You operate as an owner and work with a growth mindset. You are extremely productive on your own, and act as a multiplier collaborating with others. You are tireless in questioning the status quo and pursue the best answers to the hardest problems to the benefit of the business.

Your focus is strong and capable of context switching and pivoting with the business. In the vacuum of leadership, you assume it.

We are looking to hire a talented Originations Services Analyst!

• Support implementations of new clients, existing clients and new products, and on-going product and service improvements. Responsible for product and client support during implementation.
• Support implementations for new clients/products via a structured onboarding process and subsequent transition to normal BPO processing. Document new client procedures and train internal team on service requirements.
• Build relationships with clients; obtain trust and provide advisement where needed with a focus on optimizing the experience and achieving exceptional results.
• Ensure timely responses & resolution to operational issues for all dealer and credit union partners during implementation.
• Ensure service levels agreements are achieved during implementation, including timeline of implementation as well as execution on product and service delivery.
• Work closely with Sr. Originations Services Analyst to recommend and implement process improvements geared toward increased accuracy, improved turn time, improved service levels and maximization of revenue.
• Document implementation procedures and create tools to assist cross-functional partners in understanding needs and process for BPO implementations.
• Perform functions as needed within the Department.
• Responsible for coordination & communication with Operations Leadership (Director, Manager, Supervisors, Vice President).
• Coordinate training (internal/external) for implementation, including with overflow relationships.
• Maintain a professional and positive level of communication between areas.
• Communicate all issues, production or otherwise and elevate as necessary.
• Collaborate to resolve client and internal support issues both within BPO as well as within any CU Direct teams involved in implementations.
• Lead with our values and culture while fostering teamwork within the organization.
• Demonstrate the behaviors aligned with each value with clients and teammates across the organization.
• Value team members and commit to their growth.
• Innovate, embrace diversity of thought, and champion necessary change.
• Collaborate to create the best possible experiences for our team members and customers.
• Align on desired outcomes and take responsibility for achieving our goals.
• Work to foster and enhance teamwork within the organization.

• High school diploma or equivalency recommended.

• Minimum 2 years industry experience or within CUDC Operations
• Must demonstrate full knowledge and competency of processing in one system (minimum) within CUDC Operations
• Coachable, humble and hungry
• Knowledge of financial institution operations, regulatory compliance, point of…