Operations, Manager FI Connect

Origence is always looking for diverse, talented people to join our exceptional team. Current job opportunities are posted here as they become available.

With 30 years at the forefront of fintech innovation, we specialize in SaaS lending solutions that lead the industry. Our core mission is customer-centric, focusing on empowering Credit Unions across the United States with the tools to offer accessible, competitive lending services. We're deeply committed to enhancing the financial ecosystem for a broad network of credit unions, members and auto dealers.

We invest in our greatest assets, our employees, and foster a culture of innovation and ownership through freedom and responsibility. We celebrate fiscal accountability, operational rigor and efficiency to create a sustainably healthy and robust business for the long term.

Manager, Operations for FI Connect will serve as an operator, subject matter expert, and team manager. The Ops Manager directs all day-to-day operations and loan administration activities for FI Connect, while also ensuring risk management, underwriting, processing and funding activities are carried out in accordance with established policies, procedures and goals. The Ops Manager successfully evaluates operations, then creates and executes strategies to drive growth efficiently, while operating in a safe and sound manner consistent with Board mandates.

The Ops Manager will lead multiple teams and deliver desired results in a fast-paced environment, on a national scale, and across multiple product lines.

• Assists borrowers, partners, and other stakeholders in resolving lending related problems. Handles borrower and partner complaints and problems in a tactful and courteous manner at all times.
• Supports loan underwriting and processing activities within defined authority as needed.
• Works with internal and external partners to promote organizational efficiencies that improve quality and quantity of service with technology, enhanced employee productivity, and communication.
• Works with leadership counterparts to delegate tasks with internal and external resources, focusing on workload, deadlines, area of expertise and availability.
• Serves as a business subject matter expert for all relevant processes, systems and implementation activities.
• Actively participates in prospecting and client calls, presentations, and events as needed.
• Continuously and effectively works collaboratively across all business units within the organization to meet collective goals and objectives.

• Assists with development and maintains FI Connect’s operational policies, procedures, and practices.
• Develops and maintains technical and operational documentation and expertise for various systems (including, but not limited to the loan origination system, reporting platforms, and business development tracking).
• Works with internal and external partners to establish and implement change control and best practices with regards to system maintenance, configuration, development, testing, data integrity, etc.
• Coordinates, monitors, and controls centralized loan administration, ancillary loan products and servicing systems. Ensures that systems are efficient and effective, contribute to a high level of service, and protect the value of FI Connect’s loan portfolio.
• Lead and/or serve as a member of all key committees, including but not limited to Management, ALCO, Pricing, ALLL, and Enterprise Risk committees.
• Partner with internal and external teams for implementations, marketing, finance, and operations to ensure adherence to risk appetite and credit risk management framework for appropriate risk adjusted returns.
• Supports a variety of training and project initiatives as needed.

• Designs, maintains, and analysis a suite of reports for adherence to service levels, quality assurance, and operational integrity.
• In collaboration with internal partners develops, monitors, and consistently evolves training and quality assurance for all lending activities, programs, and projects, including establishing standards, scorecards, and design and…