Technical Project Manager

Our client is launching its first agentic AI solution for Customer Operations, partnering with Google to build an enterprise-scale AI agent that will handle a portion of customer support interactions. This initiative is one of the fastest-moving AI programs within the organization and requires a highly capable Project Manager to support the technical implementation workstream. This is a unique opportunity to work directly with senior leadership, help launch a groundbreaking AI product, and be part of one of high-visibility initiatives.

Skill Set

• 5+ years of Technical Project Management experience
• Strong background delivering software engineering initiatives in large-scale enterprise environments.
• Experience supporting custom build or net new projects is a huge nice to have
• Hands-on experience with:
• Agile methodologies (scrum, Kanban, sprint ceremonies)
• Jira (user story management & sprint execution)
• SDLC/PDLC
• Release planning & coordination
• Ability to manage complex, multi-team technical dependencies.
• Exceptional communication and executive presence — comfortable interacting with senior leadership.
• High emotional intelligence and calm under pressure — able to operate in a demanding, high-stakes environment.
• Proven ability to thrive in fast-paced, ambiguous, and frequently changing delivery contexts.
• Computer science degree or equivalent working experience (being able to understand highly technical concepts and apply them to new things that are being developed)

Responsibilities:

• Lead daily standups for a 15–20+ person cross-functional technical team
• Facilitate sprint planning in partnership with technical leads (AI developers, software engineers, platform engineers).
• Support writing, refining, and managing 10–20 user stories per sprint.
• Maintain Jira boards (Kanban/sprint boards) and ensure story readiness, prioritization, and tracking.
• Manage delivery across the full SDLC/PDLC including requirements, design, architecture, development, testing, release, and post-launch operations.
• Coordinate dependencies and timelines across 30+ partner teams.
• Track milestones, risks, and issues across technical work streams; escalate appropriately.
• Provide analysis on user story groupings, program schedule updates, and release planning.
• Support stakeholder workshops, technical discussions, and cross-team working sessions.
• Collaborate closely with senior leaders, including C-suite and VP-level stakeholders.
• Communicate progress, risks, and changes with clarity, professionalism, and strong executive presence.
• Work side-by-side with the Technical Workstream Lead (hiring manager) to ensure alignment, momentum, and rapid issue resolution.
• Handle rapid turnarounds, reprioritizations, and urgent tasks with emotional maturity and steady execution.
• Support occasional after-hours/weekend work (remote) as needed based on program demand.

Interview Process:
One 30-minute phone interview and one onsite interview

Selling points:

• This is a net new, highly innovative project with full buy in at the c-suite level
• Working with pre-released GCP technologies on an 18-month roadmap
• Will get exposure to real agentic AI use cases as a TPM

Eight Eleven Group (Brooksource) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.