Law Enforcement Response Team; LERT Analyst

Overview

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you prepared to assist with law enforcement requests involving subpoenas, search warrants, and court orders? As a LERT Analyst I at Spectrum, you will provide professional and prompt responses to complex security systems, handling sensitive personally identifiable information (PII), customer proprietary network information (CPNI), and ensure payment card industry compliance (PCI) while strictly adhering to applicable laws and Spectrum policies.

• Process time-sensitive searches submitted to Spectrum by legal entities (Legal Response Operations Center - LEROC) and utilize tools with elevated permissions to identify accounts using IP addresses, phone numbers, names, addresses, email address, SSN, payment details or other provided information
• Utilize department processes and tools across multiple databases and systems systematically
• Use existing queries in Splunk and Mobile Billing Systems for reports to identify wireless users and Call Detail Records (CDRs) and interpret complex data for troubleshooting
• Respond promptly and clearly to emergency calls from Law Enforcement Agents (LEAs) in high-stress situations and answer queries from external agencies and teams
• Identify threats to life, maintain composure during stressful interactions with Law Enforcement, and handle sensitive issues competently
• Maintain confidentiality, especially with high-profile suspects
• Identify and implement process improvements to enhance efficiencies, manage tasks simultaneously and prioritize effectively

• Office environment
• Participate in a rotating after-hours on-call duty

Required Qualifications

• Associate's degree in information technology, computer science, or equivalent combination of education and experience

• 1+ years of experience in information systems environment, preferably in IT/Network Security
• Customer service experience

• Schedule / Shift Requirements :
  Sunday thru Wednesday from 10:30 AM - 9:00 PM Mountain Standard Time
• Ability to apply analytical techniques and critical thinking skills, have excellent oral and written communications, and willingness to learn and navigate multiple system applications
• Ability to utilize Microsoft Office tools, especially Excel and Word, with the ability to prepare and present documents
• Ability to modify documentation of processes and procedures using tools like Confluence and Microsoft Office Suite
• Understanding of computer networks
• Knowledge of security issues, techniques, tools, and implications
• Ability to multi-task and manage time effectively in a fast-paced environment
• Ability to work in a team environment, sharing workloads and responsibilities

Education

• Bachelor's degree or job-related equivalent experience in lieu of degree

• 1+ years of security operations experience
• 1+ years of experience with law enforcement & law enforcement requests, intelligence, reviewing sensitive content, or public/private sector security org

• Demonstrate excellent accuracy which plays a crucial role that impacts the company in legal, financial, and marketing implications
• Excellent interpersonal and customer service skills, ability to maintain positive relationships and work collaboratively with cross-functional teams and Law Enforcement personnel
• Demonstrate flexibility and situational awareness
• Excellent verbal and written communication skills
• Ability to work in a fast-paced, deadline-oriented environment with high-volume workflows, collaborate with colleagues and demonstrate sound judgement even in ambiguous situations
• Strong analytical and computer skills
• Excellent organizational skills and ability to work independently and manage multiple projects at once

Pay and Benefits
:
The base pay for this position generally is between $50,500.00 and $80,500.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. This job posting will remain open until :37 PM (UTC) and will be extended if necessary.

EEO Notice
:
Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Our employees don’t just have jobs, they’re building careers. Spectrum is committed to growing a workforce that reflects the customers and communities we serve.

Get to Know Us
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Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising…