System Administrator

Nexus Tek is anchored by a long-established core business that delivers unparalleled managed IT services to a wide range of clients. We are embarking on a new chapter, expanding our offerings with three strategic initiatives:
Professional and managed services for hybrid cloud, cybersecurity, generative AI and data. Our ambition is to cultivate a premier service organization recognized nationally for its leadership in these areas. Our mission is to take away technology headaches allowing our clients to focus on their core business.

Internal IT is a 24/7teamalthough working hours are primarily Monday through Friday, 8am to 5pm local time.

Occasional after hours and/or weekend work will berequiredbased on ongoinginitiatives and special requests.

Participate in a rotating on-call schedule (after hours and weekends)

Location requirements:
Greenwood Village, CO
- Hybrid role with 3 days in the office each week

Feeling stagnated in your current IT role? Youwon’t atNexus

Tek - no two days are alike in the MSP world! This is a fast-paced,ever-changingIT position. You will work hands-on with the latest technology in multiplesystemsand tools. All while engaging our internal usersin the process to understand their technology needs and enhance their technologyefficiencies.

Proactive and independent technical expert who performs a variety oftier I, tier II, and tier IIItechnical support responsibilities, requiring a thorough working knowledge of information technology andremotedesktop support.

You are a skilled communicator on all levelsand dedicated to providing top-notch customer service.

Your meticulous attention to detail is shown through your timekeeping, documentation, and execution of the technical work.

• Serve as the first point of contact for customers seeking technicalassistanceviatickets generated bye-mail andphone calls.
• Demonstrate knowledge and experience in information technology and administration.
• Maintain strict confidentiality and security ofthe internal customer supportandtickets, records, and sensitive information in accordance with company policies.
• Diagnose, research,troubleshoot,and resolve
  
  TierI, II, and IItechnical hardware (printer, computer, peripherals) and common software issues.
• Assistusers that may be locked out of computing devices, cloud services, or other applications.
• Direct unresolved issues to the next level of support personnel.
• Maintain the highest possible level of customer service.
• Work with vendors to provide internal userswith updates on ISP outages or vendor support issues.
• Assist with the upkeep ofinternalenvironment documentation.
• Identify and contribute toautomating tasks and processes.
• Work with the HR team and managers of various levels onthe onboarding and offboarding of Nexus Tek employees and contractors.
• Willingness to learnnew technologies, systems, and tools.
• Asset management – provide adequate laptops and required equipment to new employees, replace/refresh gear for existing employees, and ensure that equipment is returned by former employees.
• Minor officetaskssuch ascollecting mail,acceptingdeliveries, etc.

To best serve our internal Nexus Tek users, you willberequiredtohave most of the skills below along with a strong desire to learn.

• Microsoft Windows Server 2008 to present
• Microsoft Windows 10to present
• Microsoft SQL Server 2008 to present.
• Microsoft Exchange 2007 to present
• Microsoft Hyper-V 2012R2-2019
• Microsoft RDS 2008R2 to present.
• Active Directory, DNS, DHCP
• VMware ESXi 5.5 to present
• Veeam Backup & Replication
• Email filtering and encryption such as Barracuda & Avanan /Checkpoint
• Cloud and virtualization-based technologies, Azure, GCP, AWS.
• Network infrastructure devices, such as routing/switching (Cisco Meraki)
• Public DNS Knowledge of Network Management (SNMP, MIB)
• Configuration of DMZ, IDS/IPS, Encryption, ACL's, 802.1x
• Wireless technologies (802.11a/b/g/n, WPA2, WLC, WAP)
• Remote Access Platforms, such as Cisco Any Connect
• PC hardware troubleshooting
• MacOSconfiguration and troubleshooting

• Citrix
• Screen Connect
• Microsoft Office products
• Sentinel One
• 3CX/phone system management

This is a…