Principal Technical Business Systems Analyst

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.

The Principal Technical Business Systems Analyst will lead the evaluation of business processes and systems, identifying and implementing advanced solutions to improve efficiency and effectiveness across the organization. This role will collaborate with business stakeholders, IT teams, Architects, System Analysts, Quality Assurance, and Engineers to translate complex business needs into technology solutions that align with organizational goals. The Principal Analyst will also provide leadership within the Analyst community, contribute to future application roadmaps, and support the delivery of scalable and resilient solutions.

• Lead collaboration with cross-functional teams in an Agile environment to gather and document business requirements for software development projects.

• Analyze and translate business needs into clear and concise user stories that align with project goals.

• Conduct the most complex and vital work independently, exercising judgment and influencing best practices within the discipline.

• Facilitate communication between business stakeholders and development teams to ensure a shared understanding of project requirements.

• Analyze existing systems and processes to identify opportunities for improvement and efficiency gains.

• Work closely with Quality Assurance and Engineers to review story requirements and validate system functionality.

• Troubleshoot issues, conduct impact analysis, and recommend solutions.

• Review system enhancements with project stakeholders.

• Create flow diagrams and document technical solutions.

• Stay informed about industry best practices and emerging trends in business analysis and Agile methodologies.

• Coach and mentor other Analysts and lead the COE for the Analyst community within the Value stream.

• Provide solutions to complex business problems and work closely with Architects and System Analysts.

• Participate in future application roadmaps and provide ideas to make applications more scalable and resilient.

• Act as a key SPOC for business queries, particularly during major incidents.

• 10+ years of relevant work experience working with development and systems teams as a Lead Business Systems Analyst.

• Ability to analyze complex business processes and identify areas for improvement.

• Ability to identify and solve business problems through innovative and practical solutions.

• Effective communication skills to understand stakeholder needs and convey technical information clearly.

• Proficiency in collecting, documenting, and managing system requirements from stakeholders.

• Understanding of technology, including highly complex multi-platform applications and databases, to bridge business needs and technical solutions.

• Effective documentation skills to create comprehensive reports, manuals, workflows, and specifications.

• Ability to manage tasks, timelines, and resources effectively to support successful project delivery.

• Flexibility and adaptability to changes in project scope, requirements, or technological advancements.

• A high level of proficiency with technology, including SQL, Toad, MS Access, Excel, and/or SharePoint.

• Strong knowledge of Agile development methodology, including experience with Jira and Confluence.

• Bachelor’s degree in a related field.

• Experience with Agile principles.

• Prior production support and…