IT Endpoint Support Specialist

IT Endpoint Support Specialist (JN - Greenwood Village, Colorado

Salary: USD
30 - USD
36 per hour

Schedule:
Fully
onsite

Hourly Rate: $30-$36/hour (depending on experience)

The Endpoint Support Specialist will be responsible for managing, provisioning, and supporting endpoint devices, ensuring seamless technology experiences for all users. This role requires a strong customer-first mindset, technical expertise across Windows, Apple, and mobile platforms, and the ability to communicate effectively with both technical and non-technical audiences.

• Endpoint Management & Support: Provide day-to-day support for laptops (Windows/Dell), iPhones, iPads, and printers. Troubleshoot and resolve hardware/software issues.
• Ticket Management: Manage assigned service tickets in accordance with SLA standards; proactively address unclaimed tickets. Experience with Sys Aid or similar ticketing systems preferred.
• Endpoint Provisioning: Set up and configure Windows laptops using Autopilot and perform mobile device provisioning via Microsoft Intune (MDM).
• Customer
  
  Experience:
  
  Lead with a customer-first mindset by delivering clear, professional communication and support to both technical and non-technical users.
• Executive Support: Provide tailored IT support for senior leadership as needed.
• Remote & Onsite Support: Assist users both in-person and remotely using Microsoft Teams and Remote Help tools.
• Productivity Tools: Support Microsoft Office Suite applications and related productivity software.

• 5+ years of hands-on experience in endpoint support
  , provisioning, and ticket management.
• Strong knowledge of Windows 11, Apple OS, Dell laptops, and mobile devices (iPhone/iPad).
• Experience with Microsoft Intune (MDM), Autopilot, and Microsoft Office Suite
  .
• Familiarity with ITSM/ITIL frameworks and Sys Aid or similar IT service management platforms preferred.
• Excellent problem-solving, communication, and customer service skills.
  
  Ability to work independently and collaboratively to support both onsite and remote users.

At Ledgent Technology, we prioritize our contractors, whom we proudly call Ambassadors. Our commitment to you is demonstrated through a comprehensive benefits program that stands out in the temporary staffing industry. We annually review and update our vendor relationships to ensure we provide the most cost-effective benefits options. Our Ambassadors are eligible for a wide range of benefits, including:

• Basic and enhanced hospital indemnity plans
• Dental and vision coverage
• Accident and critical illness plans
• Term life insurance
• Short-term disability plan
• Training and coaching
• Specialized recognition programs