AI & Automation Engineer Job Greenwood Village area,Colorado USA,Software Development

As a leading MSSP in Colorado, Go West IT is the trusted guide to the digital frontier. Our mission is to help companies benefit from technology by expertly guiding them to opportunities and protecting them from harm. We do this by providing a team of trusted guides with the knowledge, skills, and expertise needed to navigate this constantly changing landscape. Our entire team is continually building their knowledge base, keeping us ahead of the technology curve and helping us succeed at our mission.

As the AI & Automation Engineer, you will be a member of the MSP Team, helping transform how we deliver technology services by designing, building, and maintaining AI-powered solutions and intelligent automations. This role combines traditional automation engineering with modern AI engineering to improve internal operations, increase efficiency, and enhance the client experience.

You will develop AI agents, LLM-powered workflows, automation scripts, integrations, and cloud-native solutions that eliminate repetitive work, accelerate service delivery, and enable data-driven decision making. You'll work closely with engineering, service desk, account management, and leadership teams to identify opportunities where automation and AI can deliver measurable business value.

What you can expect from us:

Opportunity to be an integral part of an organization on the cutting edge of AI and technical innovation
A fast-paced environment where every day brings new technical challenges and opportunities
Opportunity to research, experiment with, and implement emerging AI technologies
A commitment to professional development with resources to continuously learn and grow
Collaboration with an exceptionally talented and supportive technical team
Hybrid work environment
Company-paid events and employee recognition programs
Competitive annual salary range of $145,000-$175,000 and comprehensive benefits including PTO, medical, dental, vision, life, disability, and 401(k) with generous company match

What we will expect from you:

Consistently demonstrate Go West's Core Values
Passion for solving complex business problems through automation and AI
Strong ownership mentality with the ability to independently drive projects from concept through deployment
Excellent written and verbal communication skills
Ability to explain technical AI concepts to non-technical audiences
Strong analytical thinking and curiosity for emerging technologies
Exceptional documentation habits and commitment to maintainable code
Ability to prioritize multiple initiatives while managing stakeholder expectations
Continuous improvement mindset with enthusiasm for learning new tools and technologies

What you will be doing:

AI Engineering:

Design, develop, and deploy AI-powered solutions that improve internal operations and client service delivery
Build and maintain AI agents using Claude and other modern LLM technologies
Develop prompt engineering standards, reusable prompt libraries, and AI workflows
Create internal AI tools that increase technician productivity and automate repetitive work
Evaluate emerging AI technologies and recommend adoption where appropriate
Develop retrieval-augmented generation (RAG) solutions utilizing company documentation and knowledge bases
Build AI-assisted reporting, knowledge management, and operational tools
Establish and maintain AI governance frameworks, testing standards, monitoring processes, and security controls to ensure all AI solutions follow industry best practices and protect internal and client data throughout the AI lifecycle
Ensure all AI solutions follow approved governance policies, access controls, auditability requirements, and secure-by-design principles throughout the development lifecycle

Automation Engineering:

Develop, test, and deploy automation scripts across business systems and managed service platforms
Build integrations between PSA, RMM, Microsoft 365, Azure, security platforms, and other business applications
Develop Power Shell and API-driven automation for Windows, macOS, Linux, and cloud environments
Automate software deployment, monitoring, remediation, and infrastructure management
Improve existing automation…