Field Service Coordinator

George

E. Booth Co. is hiring a full-time Service Coordinator for our Service Division in Indianapolis, IN.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Be the main point of contact for the Service department
• Coordinate day‑to‑day activity and maintain the calendar for the Service team
• Multi‑task and prioritize workload
• Obtain purchase orders from customers
• Daily interaction with customers, internal and external sales personnel and principal partners for producing quotations, obtaining POs and scheduling field work
• Interpret customer contract parameters (e.g., differing rates per customer and assigned technical roles, per diem allowances, T&C‘s)
• Work with Service team members to coordinate specialized equipment needed to fulfill on‑site scope of work
• Ensure all Service documentation is submitted on time by field personnel
• Utilize ERP systems to coordinate documentation for quoting and invoicing
• Manage phone calls and emails from customers and schedule changes, problem‑solve and prioritize workload efficiently
• Work well within a team environment and cross‑departmentally
• Build and maintain relationships with customers, colleagues and business partners
• Assist in maintaining documentation for GEB tooling and calibration references
• Provide customer follow‑ups
• Identify areas within current processes where efficiency gains can be achieved
• All other duties as assigned by supervision

• Minimum 0–3 years’ experience in an administrative or scheduling role
• Ability to operate standard computer workstation, quick to learn software platforms such as ERP systems, Salesforce and Office Suite products
• Strong organizational and communication skills
• Minimum of High School Diploma/GED required
• Occasional travel and a clean driving record

Full benefits package, matching 401(k), and paid vacation.