Customer Service Representative

NACHI America Inc. is seeking a motivated and customer-focused Customer Service Representative to join our Greenwood, Indiana team.

This role is ideal for someone who enjoys working directly with customers, coordinating with internal teams, processing orders, and ensuring excellent customer satisfaction. The successful candidate will serve as a key point of contact between customers, sales, operations, and warehouse teams while helping ensure orders are processed accurately and efficiently.

After successful completion of training and management approval, this position offers the opportunity to work remotely up to two days per week
.

• Receive and process customer orders and quotation requests via phone, email, and other communication channels.
• Confirm customer orders promptly and accurately.
• Serve as a primary point of contact for customer inquiries and order-related questions.
• Provide timely communication regarding order status, delays, backorders, and shipment updates.

• Prepare and deliver customer quotations via phone and email.
• Compare customer purchase orders against quotations and contract requirements.
• Identify and communicate discrepancies to internal stakeholders for resolution.
• Assist customers with stock availability, lead times, and product information.

• Verify customer requirements are complete, accurate, and properly documented.
• Review inventory availability and communicate reorder requirements when necessary.
• Generate and provide open-order reports and stock status updates.
• Coordinate order changes and updates with warehouse and operations teams.
• Support sales representatives with customer updates, inventory information, and order tracking.

• Print, post, and distribute daily invoices.
• File daily shipping documentation.
• Maintain accurate records and customer information.
• Assist with conflict resolution and customer issue management.

• 2+ years of customer service, order processing, inside sales support, or administrative experience.
• Strong communication and organizational skills.
• Excellent attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and conflict-resolution skills.
• Proficiency in Microsoft Office, including Outlook, Excel, and Word.

• Experience working in a manufacturing, distribution, or industrial environment.
• Experience using an ERP system such as:
• SAP
• Epicor
• Oracle
• Microsoft Dynamics
• Similar ERP platforms
• Experience supporting sales teams and customer accounts.
• Familiarity with inventory management and order fulfillment processes.

• Competitive hourly pay: $21-$24 per hour
• Opportunity for a hybrid work schedule after training
• Stable and growing global manufacturing organization
• Collaborative and supportive team environment
• Opportunities for professional growth and advancement

NACHI America Inc. is a global leader in manufacturing and industrial solutions, serving customers across a wide range of industries through innovation, quality, and exceptional customer service.