Associate Technical Training Program Manager, Service; Bilingual

Associate Technical Training Program Manager, Service

The Associate Manager - Technical Training is responsible for leading the design, development and execution of advanced technical training programs that enable technician capability and technical support to support product performance and service readiness.

This position is responsible for developing and delivering high-impact training focused on electrical diagnostics, mechanical aptitude, diagnostic troubleshooting, tool platform knowledge, repair execution and quality control.

This role drives end-to-end training program management, aligning training initiatives to NPD, and ensuring scalable, standardized training across the service network while upholding Milwaukee Tool’s standards for durability, performance, and innovation.

• Own and manage technical training programs or product platforms end-to-end
• Conduct training needs analysis to identify skill gaps and prioritize program development
• Develop and deliver multi-level training pathways (entry through advanced, including certification programs)
• Develop comprehensive curriculum including job aids, manuals, diagnostic workflows, and assessments

• Serve as subject matter expert for assigned product categories or systems
• Apply advanced diagnostics, troubleshooting, and repair methodologies
• Demonstrate best practices in troubleshooting and repair execution

• Partner with engineering, product management, quality, and service operations
• Align training programs with new product launches and existing product updates
• Ensure consistency and standardization across global training efforts

• Lead multiple training programs concurrently
• Establish and track KPIs to measure training effectiveness

• Strategic alignment & business acumen
• Technical depth & product expertise
• Training program leadership
• Effective communication

• Associate’s degree in engineering, technical education, applied technology, or equivalent experience

• 3–5 years of experience in technical training, service operations, or product support
• Experience leading both classroom and virtual training

• Power tools and electromechanical systems
• Battery technologies and systems
• Diagnostic methods and service procedures

• Develop training modules
• Analyze and apply repair competency metrics
• Apply LMS for repair training
• Coordinate with service centers and technical support teams

• Fluent Spanish proficiency required, including professional-level speaking, reading, and writing to support technical training delivery

• Ability to travel domestically and internationally as needed (approximately 30–40%)

• Technical certifications relevant to product or service functions
• Experience developing structured training programs or curricula
• Global training experience
• Analysis of service performance metrics and KPIs

Milwaukee Tool is an equal opportunity employer.