IT Network & Infrastructure Support Analyst

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Description:

The IT Infrastructure Analyst I is an entry-level role within the IT Infrastructure team, responsible for supporting the deployment, maintenance, and troubleshooting of core infrastructure and site networking, whilst delivering first-class customer support. This position is ideal for recent graduates looking to enter the infrastructure space, building hands‑on experience with enterprise infrastructure technologies in a collaborative environment.

The role will focus on a mix of customer support and assisting infrastructure engineers with project work and day-to-day operations, contributing to a secure, reliable, and high‑performing infrastructure environment. The position will work with user endpoints, virtual machines, NAS and cloud-based storage, cloud platforms, identity and directory services, backup and recovery, and infrastructure monitoring tools, and site network hardware while developing technical and professional skills.

The role works cross‑functionally with the Network Services, Applications, and Operational teams, in LAN/WAN, security, SQL, AI, and development environments. This is a combined infrastructure and network role, providing first‑line network support for our sites alongside core infrastructure duties.

Role and Responsibilities

Infrastructure Support & Operations

• Support end users, sites, and operations through service desk toolset, ensuring customer service is a priority.
• Assist in the configuration and maintenance of systems, applications, and tooling
• Support day‑to‑day infrastructure operations, including monitoring performance, preventive maintenance, and responding to issues.
• Help troubleshoot basic VM, storage, cloud, identity, security, and performance problems under guidance from senior engineers.
• Assist with access and configuration changes following established procedures.

Network Support & Troubleshooting

• Provide first‑line troubleshooting of site LAN and Wi‑Fi issues, escalating to Network Services as needed.
• Check and manage endpoint network configuration (IP, DHCP, DNS, VLAN/SSID) following established procedures.
• Utilise network monitoring tools to ensure the operational health of site network devices.
• Carry out basic Wi‑Fi checks (coverage, signal strength, access point health) for site devices.
• Assist with monitoring and troubleshooting of the WAN (CATO) layer, working with carriers to investigate link issues.
• Maintain network documentation, including switch port maps, IP records, and site diagrams.

Project Support

• Support infrastructure deployment activities for site implementations and upgrades, including Unifi Network (switching, wireless) and Access/Protect, on‑premise servers/storage, endpoint deployment, and general go‑live activities.
• Assist with gathering requirements and documenting infrastructure configurations.
• Participate in implementation activities including build, testing, and validation of infrastructure solutions.
• Help create and maintain documentation for infrastructure builds and changes.

Monitoring & Maintenance

• Monitor and help to maintain infrastructure systems using standard tools (e.g., Zabbix, CATO, Crowdstrike, Uni Fi Network, O365) and elevate issues as needed.
• Assist with maintaining infrastructure documentation, diagrams, and inventory/asset records.
• Help ensure systems align with company standards for security and performance.

Collaboration & Learning

• Work closely with infrastructure engineers, IT teams, and external vendors to support project delivery.
• Engage in cross‑functional activities with key teams (Network Services, Applications, Operational Technology)
• Participate in team meetings and…