QC Coordinator

About the Role

This role presents a great opportunity to work in a collaborative and innovative environment, driving growth and excellence in Res Med's expanding distribution operations. To support ambitious growth and achieve our outstanding customer experience goals, you will work to ensure our processes are stable, identify issues, and that our medical devices meet requirements within our local Midwest distribution sites. You will partner with Res Med QA Engineers, Res Med Operations, and external providers, assessing product, monitoring processes, and managing non-conformances.

Ideal for someone who understands warehouse operations and who is eager to expand their quality knowledge, and wishes to have a mix of physical warehouse activities and office-based activity.

• Led daily Distribution Center (DC) Incoming Quality Control (IQC) operations, serving as first-level escalation to resolve inspection issues and maintain material flow to fulfillment.
• Managed IQC inspection equipment, tools, and workstations, ensuring operational readiness and compliance with DC quality requirements.
• Executed the Wet Shipment Program within the DC, coordinating inspection, containment, and disposition to prevent downstream fulfillment delays.
• Nonconformance management oversight for DC operations, including raising incidents and executing QA holds, rework, or scrap decisions.
• Provided hands‑on quality support to internal and external operations fulfillment teams, resolving quality issues in real time on the warehouse floor.
• Supported CAPA and External Quality Issue (EQI) actions by supplying DC data, supporting investigations, and ensuring containment effectiveness.
• Conducted routine Gemba walks and 5S activities within the DC to identify handling, storage, and process gaps and drive immediate corrective actions.
• Reviewed environmental control events impacting DC operations and escalated risks to engineering to prevent release of nonconforming product.

• Clearly communicate changes in processes to internal and external stakeholders.
• Build trust and open relationships with stakeholders across organizations to enhance team effectiveness.
• Collaborate with engineering, production, inventory, supply chain, and other internal teams to align quality objectives with operational goals.

• Implement structured updates, ensuring timely information flow and alignment on key priorities.
• Take end‑to‑end ownership of tasks and processes.

• 3+ years' experience in a distribution warehouse environment, preferable in a lead role of quality, compliance, and/or inventory management.
• Strong English language skills.
• Good oral and written communication skills.
• Desired: experience in ISO 13485 and 9001, medical devices, food safety, or similar regulated environments.

• Able to work at a detailed level and keep an eye on the bigger picture.
• Comfortable with physical handling of product for inspection.
• Confident with Microsoft Excel.
• Experience with ERP/WMS systems.
• Ability to work independently on assigned projects and programs and manage priorities.

• Warehouse environment. Incumbent will walk and may occasionally sit, kneel, crouch, crawl, and lift up to 40 lbs. The noise level in the work environment is usually moderate to high. Must be flexible to work varying schedules, hours, weekends, and overtime as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.