Fulfillment Supervisor

Description

Location:

Greenwood, Indiana

Reports to:

Operations Manager

At National Trade Supply, the Fulfillment Supervisor plays a critical role in ensuring smooth, efficient, and accurate warehouse operations across inbound, outbound, inventory flow, and daily floor leadership. This versatile role goes beyond a single functional lane — providing holistic support across the fulfillment lifecycle, from receiving and putaway to picking, packing, shipping, and returns processing.

The Fulfillment Supervisor leads a team of associates, maintains strong cross-department communication, and drives continuous improvement across all workflows. This role requires a hands‑on leader who embodies NT Supply’s Core Values — Grit, Bias for Action, Critical Thinking, Self‑Awareness, and Operational Excellence — while fostering a reliable, high‑energy, and safety‑focused culture.

• Select, train, coach, and mentor associates across inbound, outbound, inventory control, and returns workflows.
• Foster a positive, high‑energy team environment aligned with NT Supply’s Core Values.
• Provide real‑time coaching, performance feedback, and recognition.
• Promote teamwork, accountability, and proactive communication across shifts and departments.

• Oversee receiving operations to ensure timely unloading, inspection, and documentation of all inbound shipments.
• Validate incoming goods against purchase orders; accelerate discrepancies promptly.
• Coordinate dock schedules to minimize congestion and ensure smooth inbound flow.

• Direct efficient and accurate putaway of materials into designated storage locations.
• Maintain FIFO/FEFO compliance and support location accuracy.
• Partner with Inventory Control on cycle counts, root‑cause reviews, and shrink reduction.

• Oversee the receiving, sorting, and disposition of customer returns (restock, refurbish, scrap).
• Track trends and communicate insights that may signal product, packaging, or quality opportunities.

• Oversee picking, packing, shipping, and order verification activities to ensure accuracy, quality, and on‑time fulfillment.
• Allocate labor to balance workload, reduce bottlenecks, and sustain consistent flow.
• Ensure SOPs are followed, updated, and continuously improved for efficiency and clarity.
• Monitor key outbound KPIs: order accuracy, on‑time shipment, productivity, error rates.

• Partner with Inventory, Receiving, Procurement, Customer Service, and CX to resolve operational issues and keep orders moving smoothly.
• Communicate exceptions, delays, and product issues proactively.
• Coordinate with leadership during peak periods to ensure adequate staffing, resource planning, and workflow alignment.

• Model and enforce all safety standards; identify hazards and act immediately to correct them.
• Conduct routine safety checks and participate in investigations and corrective actions.
• Promote a “Safety First” culture through consistent communication and accountability.

• Identify inefficiencies across inbound and outbound operations and lead improvement initiatives using Lean and root‑cause analysis.
• Recommend and implement changes that improve accuracy, throughput, quality, and associate engagement.
• Use data to support decision‑making and set measurable goals for improvement.

To succeed in this role, the Fulfillment Supervisor should ensure that every stage of the warehouse fulfillment lifecycle — inbound receiving, putaway, inventory flow, picking, packing, shipping, and returns — runs smoothly, accurately, and efficiently every day. This role should strengthen operational reliability by building a coordinated, well‑trained team that moves product through the building with consistency, accuracy, and speed.

• On‑Time Receiving Completion — inbound shipments processed accurately within established time targets.
• Putaway & Inventory Accuracy — correct location assignment, FIFO/FEFO accuracy, and cycle count…