Fulfillment Supervisor

Job Summary

At National Trade Supply, the Fulfillment Supervisor plays a critical role in ensuring smooth, efficient, and accurate warehouse operations across inbound, outbound, inventory flow, and daily floor leadership. This versatile role goes beyond a single functional lane — providing holistic support across the fulfillment lifecycle, from receiving and putaway to picking, packing, shipping, and returns processing.

Job Type: Full-time

Location:

Greenwood, Indiana

Reports to:

Operations Manager

• Select, train, coach, and mentor associates across inbound, outbound, inventory control, and returns workflows.
• Foster a positive, high-energy team environment aligned with NT Supply’s Core Values.
• Provide real-time coaching, performance feedback, and recognition.
• Promote teamwork, accountability, and proactive communication across shifts and departments.

• Oversee receiving operations to ensure timely unloading, inspection, and documentation of all inbound shipments.
• Validate incoming goods against purchase orders; escape discrepancies promptly.
• Coordinate dock schedules to minimize congestion and ensure smooth inbound flow.

• Direct efficient and accurate putaway of materials into designated storage locations.
• Maintain FIFO/FEFO compliance and support location accuracy.
• Partner with Inventory Control on cycle counts, root-cause reviews, and shrink reduction.

• Oversee the receiving, sorting, and disposition of customer returns (restock, refurbish, scrap).
• Track trends and communicate insights that may signal product, packaging, or quality opportunities.

• Oversee picking, packing, shipping, and order verification activities to ensure accuracy, quality, and on-time fulfillment.
• Allocate labor to balance workload, reduce bottlenecks, and sustain consistent flow.
• Ensure SOPs are followed, updated, and continuously improved for efficiency and clarity.
• Monitor key outbound KPIs: order accuracy, on-time shipment, productivity, error rates.

• Partner with Inventory, Receiving, Procurement, Customer Service, and CX to resolve operational issues and keep orders moving smoothly.
• Communicate exceptions, delays, and product issues proactively.
• Coordinate with leadership during peak periods to ensure adequate staffing, resource planning, and workflow alignment.

• Model and enforce all safety standards; identify hazards and act immediately to correct them.
• Conduct routine safety checks and participate in investigations and corrective actions.
• Promote a “Safety First” culture through consistent communication and accountability.

• Identify inefficiencies across inbound and outbound operations and lead improvement initiatives using Lean and root-cause analysis.
• Recommend and implement changes that improve accuracy, throughput, quality, and associate engagement.
• Use data to support decision-making and set measurable goals for improvement.

• On-Time Receiving Completion — inbound shipments processed accurately within established time targets.
• Putaway & Inventory Accuracy — correct location assignment, FIFO/FEFO accuracy, and cycle count integrity.
• On-Time Shipment Rate — orders consistently leaving on schedule across all channels.
• Order Accuracy & Quality — reduced pick/pack errors and fewer customer-reported issues.
• Productivity & Throughput — efficient labor allocation and measurable output gains across functions.
• Team Leadership & Reliability — associate engagement, training completion, communication quality, and retention.

• Competitive salary and benefits designed to support your well-being.
• A culture that’s always striving to learn, improve, and grow — together.
• Opportunities for professional development, mentorship, and career growth.
• True work-life balance: we believe great work happens when people have the space to recharge and take care of themselves outside of work.
• Direct access to leadership and decision-makers — your ideas won't get lost in layers of…