Waldrop Mechanical Services - Dispatcher

Description

Monitor and respond to voicemail messages and incoming calls promptly

Dispatch technicians to service calls based on availability, location and priority

Answer phones courteously and professionally, providing assurance to customers that their issue is a priority

Proactively notify customers of technician delays or rescheduling needs; alert them when the technician is en route

Ensure all calls are addressed from the dispatch list by the end of each business day

Prepare and organize next-day service calls and printed call slips

Schedule service agreement visits according to contract timelines and customer availability

Maintain and update customer contract information in the system

Track and log technician hours, including work time, vacation and personal time

Assist with preparation of monthly and quarterly reports and customer communications

Perform additional administrative and dispatch-related duties as assigned by management

High school diploma or GED required

Excellent verbal and written communication skills

Strong multitasking and organizational abilities

Professional demeanor with a customer-first mindset

Proficient in Microsoft Office and capable of learning internal systems

Punctual and reliable attendance in accordance with company policy