Client Services Coordinator

The Client Services Coordinator is required to support client users, supplier partners, and contingent workers with utilizing the Agile One technology; maintain the integrity and accuracy of your specific account database; further the efforts of the on-site management team in all Implementation and training duties, and contribute to the professionalism of Agile One by consistently providing a high level of customer service to the client, suppliers and contingent workers.

• Perform data entry into system as needed. 10%
• Provide user training to Client and Vendor users as needed. This task will continue after implementation as well. 5%
• Act as liaison between Client and Vendors on compliance requirements and/or issues while maintaining the integrity of our Service Level Requirements. 20%
• Act as point of contact for administrative systems issues during onboarding, compliance screenings or PO generation between Client or Vendors. 20%
• Coordinate and ensure the timely delivery of reports to the client or vendors. 5%
• Maintain the integrity of system data; ensure accuracy of reporting through Agile One technology. 10%
• Collaborate with corporate billing to ensure the timely delivery of accurate billing by completing all tasks involved in the payroll process by the approved deadlines. 5%
• Follow all processes and procedures defined by Agile One management. 10%
• Identify and communicate process improvement opportunities. 5%
• Management of Contingent Workforce (Accounts where Act One is a staffing supplier) 5%
• Identifying qualified applicants, conducting interviews or screenings, administering tests, checking references, and evaluating applicants’ qualifications and other processes associated with staffing fulfillment.
• Orients, counsels and terminates contingent workers when necessary.
• Other duties as required 5%

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• At least one year of proven experience in customer service.
• Preferred experience in human resources related activities such as recruiting/ staffing, customer relationship management, business development, supplier and contractor management, and supplier management programs (staffing).
• Working knowledge of desktop computers and MS Office, Excel, Word, PowerPoint, and Outlook, including Internet and Internet based technologies.
• Ability to learn proprietary technology.
• Excellent verbal and written communications.
• Professional appearance.
• Able to prioritize multiple tasks without compromising service or quality.
• Able to work independently with minimal supervision.
• Excellent organizational skills.
• Ethical, fair and professional conduct in all candidate, client, and peer interactions.
• Flexible, accountable and a team player.
• Excellent time management skills and ability to work well in a fast-paced environment.
• Excellent memory and recall skills.

High School Diploma with some college work;
Associates (A.A) two-year degree or Bachelor's degree (B.A.) preferred from four-year college or university; one (1) years of industry related experience; or equivalent combination of education and experience.

None required.

Agile One (a division of Act One Personnel Services) is committed to the highest safety standards. The responsibilities of the position include compliance with all company and government safety regulations and procedures.

• Proficient in:
  Windows, MS Word, MS Excel, PowerPoint, E-mail, and the Internet
• Ability to become proficient in:
  All Agile One and Act One Technology.

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. The Know Your Rights poster is available here:
Know Your Rights Poster (https://(Use the "Apply for this Job" box below). Your Rights
6.12.pdf). The pay transparency policy is available here:
Pay Transparency Policy (https://). If you believe, you need a…